Marie Joy Penalosa

MARIE JOY A. PENALOSA Block 22 Lot 10 Kensington Phase 22 Lancaster New City, Barangay Navarro, General Trias, Cavite Philippines Phone nos- | - Email:-Skype: live:mariejoy.penalosa OBJECTIVE: To be able to share my knowledge and skills, having 10 years of customer service experience in the BPO industry. PERSONAL DATA: Date of Birth:July 18, 1976 Nationality:Filipino Height:5 feet 2 inches Weight:120 lbs. Civil Status:Married Religion:Roman Catholic WORK EXPERIENCES: VIRTUAL ASSISTANT – Home based (US client) Appointment setter from August 2018-January 2019 Outbound cold calls to business clients to set appointments for free-trial products NBN (Australian business to business broadband account) STELLAR PHILS. (November7, 2016 – December 14, 2017) Cubao, Quezon City Phils. Team Leader Handles and monitors performance of direct reports Conducts coaching sessions for the development and continuous improvement of the agents Conducts meetings and huddles to discuss month-to-date and monthly performance Attends feedback sessions with management team to monitor progress or improvements of agents Highlights: promotion of my 2 agents to Team Leaders and also 2 agents as Quality Analysts ENCORE RECEIVABLE MGNT (US client collections account) Convergys (September 2007 – June 2016) Glorietta 5, Makati City Phils. Team Leader Handles and monitors performance of direct reports Conducts coaching sessions for the development and continuous improvement of the agents Conducts meetings and huddles to discuss month-to-date and monthly performance Attends feedback sessions with management team to monitor progress or improvements of agents Highlights: promotion of my 1 agent to Team Leader and also agents as Subject Matter Experts LA EUROPA CERAMICA (WHOLESALE/RETAIL) Accounting Supervisor (October 2000 – Aug 2007) Quezon City Phils. Accounting Head Handles and monitors sales and receivables of the branch Consolidates and prepares monthly reports and as requested by the management EDUCATIONAL ATTAINMENT: June 2018 – presentEducation Units Imus Institute of Technology Imus, Cavite -Bachelor of Science in Accountancy (graduate) Mindanao State University – Iligan Institute of Technology Iligan City, Philippines PERSONAL REFERENCE: 1. Mr. Adenald Comia Manager - AirBnB-