Marie Joy Amorado

Marie Joy Amorado

$5/hr
Customer Support
Reply rate:
50.0%
Availability:
Hourly ($/hour)
Age:
27 years old
Location:
Cebu City, Cebu, Philippines
Experience:
4 years
M arie J oy Am o ra do Cebu City, Philippines 6000 ● - PROFESSIONAL SUMMARY Positive and upbeat Customer Service Specialist bringing 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. ● - CORE QUALIFICATIONS ● ● ● ● EXPERIENCE Financial Advisor, 04/2022 - Current Manulife - Cebu City, Philippines ● Interviewed clients to identify income, expenses and financial objectives, developing customised financial plans suitable for needs. ● Addressed queries and provided advice regarding financial plans and strategies to educate and benefit customer needs. ● Consulted with clients to assess and meet short- and long-term financial goals. ● Developed and deepened relationships with new and existing clients. Customer Service Representative, 10/2018 - 12/2022 Sykes - Cebu City, Philippines ● Assisted customers with product-related questions, feedback and complaints. ● Resolved customer queries over phone and by email. ● Processed and issued product orders and service upgrades for customers. ● Processed cash and card payments during busy shopping periods, limiting customer wait times. Real Estate Agent, 01/2020 - 01/2022 Bachelors Realty - Cebu City, Philippines ● Communicated with owners regarding home and loan status. ● Coordinated property closings, overseeing signing of documents and disbursement of funds. ● Promoted property sales through adverts, open houses and participation in multiple listing services. Mystery Shopper, 02/2019 - 01/2020 Direct Line - Cebu City, Philippines ● Gathered data from surveys to write detailed outcome reports. ● Documented responses following established guidelines. ● Stored collected information confidentially and securely. ● Avoided leading questions to minimise bias. ● ● ● ● Computer literate (MS Word, Excel, PowerPoint) Live chat support Call centre experience Order fulfilment Active listening Customer data management Professional telephone demeanour Query resolution EDUCATION Diploma in Professional Education, 2019 Cebu Technological University - Cebu City Bachelor of Arts : English Literature, 2019 Cebu Normal University - Cebu City CERTIFICATIONS ● Licensed Financial Advisor
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