M arie J oy Am o ra do
Cebu City, Philippines 6000
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PROFESSIONAL SUMMARY
Positive and upbeat Customer Service Specialist bringing 4 years of
customer-facing experience in fast-paced settings. Highly adaptable to
addressing diverse customer needs. Proven history of building trust with
customers to promote satisfaction, resolve concerns and maintain
long-term loyalty.
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CORE
QUALIFICATIONS
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EXPERIENCE
Financial Advisor, 04/2022 - Current
Manulife - Cebu City, Philippines
● Interviewed clients to identify income, expenses and financial
objectives, developing customised financial plans suitable for needs.
● Addressed queries and provided advice regarding financial plans and
strategies to educate and benefit customer needs.
● Consulted with clients to assess and meet short- and long-term
financial goals.
● Developed and deepened relationships with new and existing clients.
Customer Service Representative, 10/2018 - 12/2022
Sykes - Cebu City, Philippines
● Assisted customers with product-related questions, feedback and
complaints.
● Resolved customer queries over phone and by email.
● Processed and issued product orders and service upgrades for
customers.
● Processed cash and card payments during busy shopping periods,
limiting customer wait times.
Real Estate Agent, 01/2020 - 01/2022
Bachelors Realty - Cebu City, Philippines
● Communicated with owners regarding home and loan status.
● Coordinated property closings, overseeing signing of documents and
disbursement of funds.
● Promoted property sales through adverts, open houses and
participation in multiple listing services.
Mystery Shopper, 02/2019 - 01/2020
Direct Line - Cebu City, Philippines
● Gathered data from surveys to write detailed outcome reports.
● Documented responses following established guidelines.
● Stored collected information confidentially and securely.
● Avoided leading questions to minimise bias.
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Computer literate (MS Word, Excel,
PowerPoint)
Live chat support
Call centre experience
Order fulfilment
Active listening
Customer data management
Professional telephone demeanour
Query resolution
EDUCATION
Diploma in Professional Education, 2019
Cebu Technological University - Cebu
City
Bachelor of Arts : English Literature, 2019
Cebu Normal University - Cebu City
CERTIFICATIONS
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Licensed Financial Advisor