Marie Grace Escala

MARIE GRACE ESCALA PROFILE Extremely motivated to constantly develop my skills and grow professionally. Exceeding expectations is always my goal. I provide Customer Service support and Social Media Management services. EDUCATION Pamantasan ng Lungsod ng Pasig Bachelor of Science in International Hospitality Management, 2008 SKILLS Customer Service - Handle inquiries thru email, chat and forum Administrative tasks - Data entry and Internet research, CRM / Data base, Daily reports, Data mining, Online file organization using Dropbox, Google Docs and spreadsheets. Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results WORK EXPERIENCE YODO1 GLOBAL PUBLISHING CUSTOMER SUPPORT AND GAME QUALITY ANALYST APRIL 2014 - FEBRUARY 2018 Provide player support Perform quality test on all games on different platforms Creates and submit tickets for game issues Create social media content and campaigns CONTACT 57 Liwayway Street Baranggay Caniogan Malolos, Bulacan-- CONVERGYS TECHNICAL SUPPORT REPRESENTATIVE SEPTEMBER 2012 - JANUARY 2014 Resolves customer's issues with Microsoft programs like Office, Outlook, Word and Excel. Handles customer inquiries and process requests thru phone-call and email.