Marie Grace Escala

Extremely motivated to constantly develop my skills and grow professionally. Exceeding expectations is always my goal. I provide Customer Service support and Social Media Management services.

SKILLS:

Customer Service - Handle inquiries thru email, chat and forum

Administrative tasks - Data entry and Internet research, CRM / Data base, Daily reports, Data mining, Online file organization using Dropbox, Google Docs and spreadsheets.

Successful working in a team environment, as well as independently

The ability to work under pressure and multi-task

The ability to follow instructions and deliver quality results

SPECIALIZATIONS:

Social Media Marketing

Content creation

Copywriting

Social Media Campaign

Social Media Advertising

Social Media Optimization

Search Engine Optimization

WORK EXPERIENCE:

YODO1 GlobAl publishing

CUSTOMER SUPPORT AND GAME QUALITY ANALYST

APRIL 2014 - FEBRUARY 2018

Provide player support

Perform quality test on all games on different platforms

Creates and submit tickets for game issues

Create social media content and campaigns

CONVERGYS

TECHNICAL SUPPORT REPRESENTATIVE

SEPTEMBER 2012 - JANUARY 2014

Resolves customer's issues with Microsoft programs like Office, Outlook, Word and Excel.

Handles customer inquiries and process requests thru phone-call and email.