Marie Fer Nolasco

Marie Fer A. Nolasco Viber :- |- | Muntinlupa City, Philippines | Professional Summary Experienced healthcare customer service professional with over 8 years of experience across dental insurance, veterinary pharmacy support, and patient coordination. Skilled in claims verification, prescription management, and administrative tasks such as scheduling and order tracking. Known for being detail-oriented, organized, and efficient in managing sensitive information. Currently seeking a remote, non-voice position in data entry or claims processing to leverage healthcare industry expertise in a focused, back-office environment. EXPERIENCE Patient Support Representative Optum Global Advantage November 2023 – March 2025 - Handled front-desk style tasks including patient appointment scheduling, follow-ups on prescription requests, and coordination of lab work. SKILLS - Claims Verification & Processing - Dental & Medical Insurance Knowledge - Data Entry & Accuracy - Patient Scheduling & Coordination - Prescription & Refill Management - Order Tracking & Payment Processing - HIPAA Compliance Awareness - Strong Attention to Detail - Provided administrative support to clinical staff, ensuring timely and accurate documentation. - Time Management - Maintained HIPAA compliance while handling sensitive patient information. - EMR Systems: CRM, IRMA, EPIC - Microsoft Office & Google Workspace ​ L2 Associates – Veterinary Pharmacy Ista Solutions (STOKES PHARMACY Account) August 2020 – June 2023 - Assisted pet owners with prescription refills, medication usage guidance, and proper storage instructions. - Processed payments, managed order tracking, and resolved shipping concerns. - Provided high-quality service via inbound and outbound calls, with strong attention to customer satisfaction Dental Insurance Specialist – Provider Support Alorica Philippines ​AWARDS - Recognized by management for being a Hidden Gem of the project for delivering outstanding Accuracy and customer satisfaction. - Top Agent EDUCATION Montessori Professional College Pasay City January 2016 – July 2020 Diploma of Higher Education - Verified patient eligibility, dental benefits, claims status, deductibles, and copays for dental providers. Business Accountancy 2013 - Provided detailed benefit breakdowns and resolved claim inquiries efficiently. - Maintained a high level of accuracy in data handling and call documentation. Silver Medalist Academic Achievement Award