Marie Elizabeth Cordero

Marie Elizabeth Cordero IT Professional / Training / BPO / VA / Web Developer/Customer and Technical Support (voice and nonvoice) Email:-Skype: abeth.cordero Contact numbers:-,- _____________________________________________________________________________________ Summary Training and Education/Sales Manager /Client Relations Manager /QA Manager/ Training /BPO Trainer Specialist /Voice Campaigns (inbound/outbound) /Customer Support / Technical Support/KPO/ Back Office Process (Transcription/ Scanning and OCR/Content Writing/Website-making/Data Entry/Blogs) Specialties: BPO: Voice (inbound / outbound - Sales/Marketing) /BPO / KPO / Back office process/ Training Experience Education and Training: Computer Languages, Computer fundamentals, Microsoft Office, and some Computer programming Work Experience Virtual Assistant at Corporate Translation Services (4 years since 2011) Corporate Translation Services is part of The Corporate Services Group; an Irish company providing outsourcing solutions to the global marketplace. My responsibilities include proofreading, lead generation, email marketing, Quickbooks, article and content writing, web page management and acts as a liaison officer between the company and the translators. Web Developer at Gay2Gay Real Estate (6 years since 2009) Gay2Gay Real Estate is a database of Gay Real Estate agents. My responsibilities include web development and content management of the company's website. I am the primary contact for profile and content management for the site. Technical Support at FusionHQ (6-9 months) FusionHQ is a complete online business platform that allows you to build your entire online business from sales funnels and membership sites to building your list and promoting affiliate offers. The idea is that everything is in one central, easy to manage location allowing you to grow your business without having to keep investing in new scripts, software or services. Job entails technical support to all clients of FusionHQ through email. BPO Trainer at WNR BPO Academy June 2009 - December 2009 (7 months) WNR BPO Academy Training Center is a partner of BPO Certification Institute (BCI), the world’s largest competency certification company in the BPO domain offering certification for BPO Professionals and research/advisory services to the global BPO Industry. Their services have covered over 200 cities in the global outsourcing business countries such as America, China, India, Philippines, Canada, Eastern Europe as well as Malaysia. My primary responsibility as a BPO Trainer is marketing the Academy to differe nt universities in different provinces of China. I am also the trainer and lecturer on the BPO (Business Processing Outsourcing) to various students who joins in the training offered by WNR BPO Academy Training Centre in Dalian, a coastal city of north-eastern China’s Liaoning Province. Operations Manager/ Sales and QA Manager / Client Relations Officer at Ultro Sourcing Ltd September 2007 - April 2009 (1 year 8 months) Ultro is a company based in London and the Philippines helping small and medium enterprise in the UK. We develop new marketing methods online using the most modern technology and outsourcing. My responsibilities include overall supervision of the company, training and management of the sales staff, monitors and ensure quality assurance of outbound calls, first contact for the sales clients. Call Center Agent / Customer Service Representative at Cybercity Teleservices Ltd February 2007 - September 2007 (8 months) Cyber City Teleservices, Ltd. provides customer relationship management (CRM) services and solutions. The company serves the U.S. infomercials, brand name catalogers, and retailers, as well as health care, financial services, and telecom companies with different BPO services such as inbound sales and customer service, Web e-tailing, IP based data entry, outbound telemarketing, data conversion and a lot more. My primary responsibility is to accept inbound sales calls for different companies -- mostly catalogue sales orders and TV ads sales across US. Foreign Teacher at Shaochun International School of Jiangxi July 2005 - January 2007 (1 year 7 months) Shaochun International School of Jiangxi was the first international school of Jiangxi Province. It was located in Nanchang City. It caters to primary and middle school for both Chinese and foreign students. My responsibilities include teaching conversational English to Chinese kids. My students are from primary, secondary, middle school levels. Foreign Teacher at Baoding Vocational Technical Secondary Middle School September 2003 - June 2005 (1 year 10 months) Baoding Women's Vocational Technical Secondary Middle School is a government-funded vocational high school exclusively for women. It is located in Baoding City, Hebei Province, China. My responsibilities include teaching conversational English to Chinese students. My students are from primary, secondary, middle school levels. Foreign Teacher at Zhangjiakou Foreign Language School September 2002 - July 2003 (11 months) Zhangjiakou Foreign Language School is a public, government-funded secondary school/high school located in Hebei Province, China. My responsibilities include teaching conversational English to Chinese students. My students are from primary, secondary, middle school levels. Computer Science Instructor at San Pedro College June 2000 - May 2003 (3 years) San Pedro College is a college in Mindanao, Philippines which started as a school of nursing of the San Pedro Hospital, which is the first Catholic hospital of Mindanao. The school offers different Baccalaureate and Graduate Programs focusing mainly on healthcare courses (Nursing, Medical Science, Pharmacy, and the like). My primary responsibility is to teach basic Microsoft applications (Word, Excel, Powerpoint) to Page3 the students of the healthcare courses (e.g. Nursing, Medical Science) and to teach the fundamentals and programming language essentials for the computer courses (e.g. Computer Science). Computer Science Instructor at AMA Computer College June 1997 - March 2000 (2 years 10 months) AMA Computer College, was the first ICT college in Mindanao. It is the branch of AMA Computer University, the first ICT University in the whole of Asia. It catered to Bachelor of Science in Computer Science and Bachelor of Science in Computer Engineering. My responsibilities were to teach college students the fundamentals and computer programming languages for both BS Computer Science and BS in Computer Engineering courses. Computer Science Instructor at Philippine Science High School October 1995 - December 1996 (1 year 3 months) The Philippine Science High School (PSHS) System is a specialized public high school system in the Philippines that operates as an attached agency of the Philippine Department of Science and Technology. It is considered as the top high school in the Philippines and is viewed to be one of the best in the ASEAN region by 2016. The PSHS System offers scholarships to Filipino students who are gifted in the sciences and mathematics. My responsibilities include teaching high school government scholars the fundamentals of computer science and applications which includes Microsoft applications (Word, Excel, Powerpoint) and basic programming languages. Cash Teller / New Accounts at Filipino Savings and Mortgage Bank June 1994 - October 1995 (1 year 5 months) Banco Filipino Savings and Mortgage Bank, or simply Banco Filipino, was a savings and loan association based bank in the Philippines. It has hundreds of branches all over the country. Work includes cash transactions (deposits/withdrawals), new accounts dept (opening of new accounts / closing existing accounts), marketing, and acts as the front-liner/ customer support for the cash department. Languages English (Full professional proficiency) Tagalog (Native or bilingual proficiency) Skills & Expertise Training BPO Call Centers Management Business Analysis Quality Assurance Team Management Vendor Management Creative Writing Customer Service Online Marketing CRM Web Development Website Development SEO Article Creation QuickBooks Microsoft Office WordPress Program Management Outsourcing E-commerce Social Networking Sales Software Documentation Proofreading Online Lead Generation Video Editing Web Content Management Teacher Training Marketing Email Marketing Education University of Southeastern Philippines Masters, Information Science, 1999 - 2000 Grade: earned 18 units AMA Computer College Bachelor of Science (BS), Computer Science, 1990 - 1994 Activities and Societies: Editor-in-Chief school publication Volleyball varsity Student government officer Ateneo de Davao High School High School, 1984 - 1988