Marie Ann Mendoza

Marie Ann R. Mendoza Blk 6 Lot 1 North Employees Village Purok Bagong Silang, Brgy. Gulang-Gulang Lucena City, 4301 Mobile: - E-mail:-Skype:- OBJECTIVE To obtain a position where I can maximize my multilayer skills of customer service skills and to explore a field that will help me develop and obtain more knowledge. In return, I will do my best to be an asset to the company and contribute the best that I can in its continuous development. It will be my honor to work in a company where doors for new learning horizons are never closed. SUMMARY OF QUALIFICATIONS Experience in customer service and sales as a result of my past work experience. Self-motivated and needs minimal supervision for training. Can work under pressure and work with a team. I have learned the ability to work in a constant changing environment and shifting schedule to fit service level. Major strengths include strong leadership, good communication skills, competent, flexible, efficient problem solver, dutiful respect for compliance in all regulated environment, able to supervise and train new hire employees in the same field and eagerness to learn more about my work. I have obtained the skills to be my best to ensure quality customer service WORK EXPERIENCE SALES MANAGER – OUTBOUND SALES Data Alps Marketing Services February 2017 – Present Description: Effectively manage the integration of the account's directives, policies, and procedures. Monitor queue activities to ensure achievement of Service Level Metrics. In-charge of campaign’s improvement, planning and transitions. OPERATIONS MANAGER – OUTBOUND SALES iCore Business Solutions, Inc. February 2013 – January 2017 Description: Effectively manage the integration of the account's directives, policies, and procedures. Monitor queue activities to ensure achievement of Service Level Metrics. In-charge of campaign’s improvement, planning and transitions. TRAINING MANAGER – OUTBOUND SALES iCore Business Solutions, Inc. October 2012 – February 2013 Description: In charge of training module revisions, account detail information, campaign updates and the like while handling and assessing trainers. TEAM LEADER – OUTBOUND SALES iCore Business Solutions, Inc. January 2012 – October 2012 Description: Effectively manage the integration of the account's directives, policies, and procedures. Monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification policies. CUSTOMER SERVICE REPRESENTATIVE – OUTBOUND SALES iCore Business Solutions, Inc. July 2011 – January 2012 Description: Call Prospects to offer Satellite and Cable Service. CUSTOMER SERVICE REPRESENTATIVE – OUTBOUND SALES Acquire Asia Pacific June – July 2011 Description: Call Prospect customers to offer Telecommunication needs such as internet, TV and home phone service. TEAM DEVELOPMENT LEADER-INBOUND SALES VXI Holdings B.V. May 2007 – July 2011 Description: Effectively manage the integration of the account's directives, policies, and procedures. Monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification policies. CUSTOMER SERVICE REPRESENTATIVE - INBOUND Sitel Philippines Corporation February 2004 – May 2007 Description: Answer inbound calls from customers to provide general information, quality customer service and up-sell products. CUSTOMER SERVICE REPRESENTATIVE - OUTBOUND One Global Contact Center January 2008 Description: Call prospects to sell product over the phone or convince to upgrade product that they have purchased. TELEMARKETER Prudential Bank Philippines September - November 2004 Description: Call leads and prospect clients to consider the company for them to open an account or buy a pre-need plan. EDUCATIONAL BACKGROUND TERTIARY ST.SCHOLASTICA’S COLLEGE – MANILA AB Mass Communication Major in Media Relations June 2003 - November 2005 SECONDARY ST.SCHOLASTICA’S ACADEMY - PAMPANGA March 2003 PRIMARY ST.SCHOLATICA’S ACADEMY -PAMPANGA March 1999 PERSONAL INFORMATION Birthday:February 12, 1986 Citizenship:Filipino Religion:Catholic Civil Status:Single Height:5’4” Languages:English, Filipino. Skills:knows how to use fax and photocopy machines, MS Word, MS Excel, MS PowerPoint CHARACTER REFERENCES Miko Samson Data Alps Marketing Team Leader Mobile:- Olivia Oliva Data Alps Marketing Team Leader Mobile:- Bernadette Miranda Data Alps Marketing Quality and Reports Manager Mobile:-