Marie Ann Bautista

Marie Ann Bautista -- Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with a charismatic style and insightful approach. Pursuing new professional opportunities with room for advancement. Experience Highlights 06/2019 to Present Corporate Service Trainer Offshore Business Processing Incorporated, Pasig City • Identified key areas that could use improvement and implemented new processes, which increased efficiency. • Managed and communicated up and down organization to collaborate, solve problems and assist company to achieve goal in providing exceptional freight forwarding service. • Developed effective relationships with peers, management staff and other stakeholders through process streamlining. • Created curricula, instructions, documents and written tests for various types of training courses. 06/2014 to 06/2019 Appointment Setter Offshore Business Processing Incorporated, Pasig City • Set appointments with salespeople and potential customers. • Acted as first point of contact and set appointments for prospective clients. • Established and maintained client rapport by utilizing quality customer service. • Assisted in administrative duties for office team, including making phone calls, copies and schedules. • Entered daily data in computer systems and documented office activities. • Promoted increased sales through outgoing calls demonstrating excellent product knowledge. • • • • • • • • • • Relationship building Training program development Online training experience Project implementation Training material development Good listening skills Multitasking abilities Ability to motivate staff and maintain good relations Resistance to stress Good manners Education Bachelor of Science in Business Administration - 2003 Institute Of Creative Computer Technology, Cainta Rizal Certification • Certified Cargowise One User