Maridel Ann Castiilo

MARIDEL ANN CASTILLO Virtual Assistant PROFILE Reliable, detail-oriented Virtual Assistant with 14 years of experience supporting executives, managing operations, and handling high-volume administrative tasks across automotive, brokerage, and retail industries. Expert in CONTACT calendar and inbox management, data entry, document processing, client communication, and project coordination. Took a planned career pause to focus on family responsibilities while actively attending professional training www.linkedin.com/in/madelcastillo Binan, Laguna, Philippines CORE COMPETENCIES Executive & Administrative Support (Calendar, Email, Scheduling) Data Entry, Documentation & Records Management Office Operations & Process Coordination Customer Service & Client Communication Time Management, Multitasking & Organization Attention to Detail & Accuracy Problem Solving & Independent Work Capability Confidential Information & Financial Handling TOOLS & SOFTWARE programs to upgrade skills in virtual assistance, productivity tools, and remote work systems. Now fully equipped, highly motivated, and ready to deliver dependable, high-quality administrative support to international clients. WORK EXPERIENCE Business Owner M.S. Castillo Food Stall Managed end-to-end business operations Recruited, trained, and supervised staff Oversaw payroll, inventory, purchasing, and budgeting Coordinated suppliers and stock replenishment Managed marketing activities and social media presence Ensured product quality and customer satisfaction Implemented sales-boosting initiatives with marketing teams Executive Secretary Google Workspace (Docs, Sheets, Calendar) Microsoft Office (Word, Excel, Outlook) ClickUp | Trello | Notion Calendly | Zoom Canva Apollo.io - - Rochagon, Inc. Provided full executive and administrative support to senior management Managed complex calendars, appointments, and communications Handled payroll processing, bill payments, and financial coordination Processed government remittances, taxes, and compliance documents Maintained business and personal bank transactions Coordinated logistics and documentation for container shipments Liaised with government agencies for customs clearance and release TRAINING & CERTIFICATION VA Foundations Training Executive Assistant Roadmap Introduction to the VA Industry and Mindset Google Workspace Mastery ClickUp Mastery Prepared billing, tracked payments, and monitored receivables Managed confidential records and operational documentation Coordinated deliveries and vendors to meet strict timelines Assisted VIP clients with shipment status and concerns Apollo.io Mastery Internship Program – Executive Assistant Internship Program – Data Entry Specialist Internship Program – Social Media Manager EDUCATION Bachelor of Science in Business Administration (BSBA) Major in Business Management De La Salle University – Dasmariñas Sales Executive - Nissan Motors Philippines Generated leads and converted prospects into customers Presented vehicle options and explained financing processes Processed loan applications and purchase documentation Maintained long-term client relationships through followups Provided after-sales support and updates 2002 – 2006 REFERENCE Jennyvev Caña VA Career Strategist | Founder The VA Ladder-