.
.
Santa Maria, Province of Bulacan, Philippines 3022 | - |-WWW: https://maricrisaluning.wixsite.com/professionalcv
|
MARICRIS BANIQUED
PROFESSIONAL
SUMMARY
I am a highly trained and experienced Operations and Project Manager who worked my
way up from a Telesales Agent to Team Lead, to Department Manager up to Chief
Operating Officer. With almost 20 years of leadership and management experience in a
Call Center Industry, Retail Sales / Marketing and IT Solutions, I have dealt with simple
problem-solving tasks to complex project management. I have a wide range of experience
in Telesales, Quality and Assurance, Customer Service, Sales and Marketing, Product and
Skills Training, HR Management, IT-related Project Development and overall Operations
Management. I am exposed to creating business analysis, market research, operations
set-up, target and benchmark-setting, training needs analysis, performance metrics, data
analytics, product presentations, complaint handling, client and supplier negotiation,
business plans, digital marketing, business processes and SOP's and project management.
SKILLS
• Project Management
• Operations management
• Cross-functional teamwork
• Strategic planning
• Process improvement
• Performance management
• Digital Marketing
• Automation
• Artificial Intelligence (AI)
WORK HISTORY
CHIEF OPERATING OFFICER 06/2021 to Current
TKPierce Ent. (Excelation LLC, KMP Consultants, Virtual Cental), United States
(Remote)
• Oversaw day-to-day operations to keep organization running smoothly while meeting
business goals.
• Promoted a positive corporate culture by implementing employee engagement
programs that recognized achievement and fostered collaboration among teams.
• Streamlined operations by implementing efficient processes and systems, leading to
increased productivity and cost savings.
• Acted as Project Manager for all digital marketing projects which includes Software
Development (an EOS/MOS Project) , Website development, E-commerce Site,
LinkedIn Prospecting, SEO implementation, Webinar campaigns etc.
• Implemented Project Management best practices which includes setting up Project
Charter and Project Kick-off for all projects, regular check-ins, and Sign-off process.
• Develop a ‘Website Factory / Website BPO’ project for one client that enabled them to
complete websites in 5 days. This allowed them to scale their business and grow their
revenue in 4 months by 100% and add new niche to their business.
.
PROJECT MANAGER 02/2019 to 05/2021
Sew Sew You LTD. (Luen Thai Group), Clark, Pampanga
• Successfully managed multiple technical and operations projects simultaneously by
prioritizing tasks according to urgency, resource availability, and alignment with
organizational goals.
• Planned, designed, and scheduled phases for software development projects.
• Collaborated closely with senior management to align project objectives with strategic
company initiatives, ensuring that efforts contributed to overall business growth.
• Led the planning and building of the ERP system that supports the made-to-order
athleisure wear business of company that starts with design process with the
collaborators/influencers, marketing on social media, online orders from the
ecommerce site, job orders to the factory and to the logistics partner for shipping.
OPERATIONS MANAGER 02/2018 to 01/2019
Family Home Experts, Brisbane, Australia (Remote)
• Supervised Architects and Draftsmen and kept employees compliant with company
policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Empowered employees to take ownership of their responsibilities, leading to increased
accountability and improved performance outcomes.
• Analyzed and reported on key performance metrics to senior management.
• Develop a QA process for Draftsmen deliverables before handing over to the
Architect/Project Manager. This enhanced the quality of the draft sent to the client and
eliminates the back-and-forth revisions, resulting to on time delivery to the client with
minor or 0 revisions.
PROJECT MANAGER 04/2017 to 12/2017
MangoSoft Apps Inc., Marikina City, Metro Manila, Philippines
• Successfully managed multiple website and app projects simultaneously by prioritizing
tasks according to urgency, resource availability, and alignment with organizational
goals.
• Developed comprehensive project plans with clear timelines, milestones, and budget
requirements, ensuring timely delivery of high-quality results.
• Establish project management process and culture that prioritizes deliverables without
sacrificing quality and culture.
• Negotiated and managed third-party contracts related to project deliverables.
• Took over the leadership and project management of the Procurement App that was
ongoing development. Led the team to completing the MVP phase before deadline and
presented to the stakeholders.
ASSISTANT OPERATIONS MANAGER 04/2005 to 02/2017
Kata Digital PH (Previously TranzGlobal/OWTel), Pasig, Metro Manila, Philippines
• Managed daily operations effectively, ensuring timely completion of projects locally and
globally.
• Led and managed departments such as - HR, Training and Development, QA, Sales, and
Software Development Team and improve KPI's and overall performance and
efficiency.
• Establish new business branches in Indonesia and Singapore and aligned processes
to company's standards.
• Developed a training and assessment process for the Sales Team that elevated their
technical competencies and customer service.
• Established an after-sales process which included a software app to manage and
monitor status of all returns and refunds.
.
.
• Led the development of the android software applications for the company’s mobile
phone brand such as VPN, Hotspot, music app, cloud storage and media box.
Ensured everything is delivered on time before the product launching. Also led
development of the same software apps applicable to an apple device.
• Established hardware QA process for new smartphone models and coordinate issues
to the Software Development Team and manufacturer.
• Started as Sales Agent and work my way to the top and left the company as Assistant
Operations Manager.
EXECUTIVE SECRETARY 01/2004 to 02/2005
Sta. Maria Business Association (SMBA), Santa Maria, Province Of Bulacan, Philippines
• Handled all administrative work including setting up and facilitating the meetings,
coordinate with the Board of Directors, set up monthly members meeting/seminars,
processing payments and monitoring expenses.
• Created a membership management system (VB6) that handles all membership fees
status, invoicing and database reporting.
• Responded to emails and other correspondence to facilitate communication and
enhance business processes.
• Served as a liaison between board of directors, staff members, clients, and
stakeholders to maintain effective communication channels.
EDUCATION
Systems Technology Institute (STI), Santa Maria, Province Of Bulacan, Philippines
Associate of Science, Computer Science, 04/2004
• Dean's List, First/Second Semester 2002, First/Second Semester 2003
• Recipient of Special IT Citation
• Granted Scholarship, First/Second Semester 2002, First/Second Semester 2003
AMA Computer College (now As AMA University), Makati City, Metro Manila, Philippines
Bachelor of Science, Computer Science, 05/1999
CERTIFICATIONS
.
•
•
•
•
•
•
•
Lean Six Sigma Yellow Belt Certification – Six Sigma PH - Nov 2023
Google Project Management - Google - Feb 2023
Certified Analytics and Data Specialist - DigitalMarketer - Dec 2021
Certified Optimization and Testing Specialist - DigitalMarketer - Dec 2021
Digital Marketing Mastery - DigitalMarketer - Nov 2021
Ecommerce Mastery - DigitalMarketer - Jul 2021
The Wedding Planning Seminar - Phil. Association of Wedding Planners - Nov 2017
