Maricris R Baniqued

I am a highly trained and experienced Operations and Project Manager who worked my way up from a Telesales Agent to Team Lead, to Department Manager up to Chief Operating Officer. With almost 20 years of leadership and management experience in a Call Center Industry, Smartphone Manufacturing, Tech Startups, Digital Marketing, and Software Solutions, I have dealt with simple problem-solving tasks to complex project management. I am exposed to creating business analysis, market research, operations set-up, target and benchmark-setting, training needs analysis, performance metrics, data analytics, product presentations, complaint handling, client and supplier negotiation, business plans, digital marketing, business processes and SOP's and project management.