Maricris Hernandez

Maricris Paras Hernandez Blk 51 Lot 67 Cardamom St Robinsons Homes East Subd Antipolo City, Rizal-- WORK EXPERIENCE  Alorica Philippines Inc - Operations Supervisor 2009 up to Present SiriusXM - Express Scripts (MEDCO)- Los Angeles Times - Effectively works with the Operations Manager and the Site Director towards productivity, profitability and customer satisfaction Supervises a group of people to achieve client and corporate goals Handles escalated calls, informs and educates customers in order to resolve issues, serves as a floorwalker or product specialist. Supports RTA's in managing staffing and service level and billable hours. Ensures that agents adhere to their schedule. Coordinates with payroll regarding disputes, loans, and other related concerns Sitel Philippines Program Supervisor 2008 to 2009   Sutherland Global Services Inc. Program Supervisor 2005 – 2008  West Contact Services Inc. Senior Representative 2004 – 2005  EDUCATION  Pamantasan ng Lungsod ng Maynila    2000 – 2004 Bachelor of Science in Business Administration – Major in Management  University of the Philippines (Diliman)- 2012 Foreign Languages - Spanish   TRAININGS AND SEMINARS  LEAD First - 2014 Coaching for Results -2012 Effective Leadership - 2013 SKEP - 2009 Leadership and Development Training - 2009 REFERENCES        Gimmil Zulueta       General Manager - EGS   -       Mary Anne Cammayo Senior Director of Operations - Jasper Ian Marabut Senior Operations Manager - EGS -