Good Day ! Been working in a BPO Industry 4 years now. I worked in a Big Companies like Teleperformance, Sutherland Global Services , Sargas , And Convergys . Customer Service Representative - AT&T Account, I provide above and beyond customer service and helping them understand their needs. Explain thoroughly how their bills works . Address and resolve any escalated concern raised by the customers .Provide Immediate assistance especially technical issues . Technical Support for Hardware and Software for Microsoft Account And DELL. I worked as a Software Engineer in MetroCSG.