Marichu Membreve

MARICHU L. MEMBREVE Purok Mangga, Daanlungsod Bato, Leyte, 6525 Philippines Email:-Skype ID: live:marichu.lagura Website: www.simplymarichu.blogspot.com (-,- _____________ SUMMARY OF QUALIFICATIONS: Eight months of relevant experience as a Team Lead Support in the IT Services Industry that helps business automate accounting processes and other related task which results in the reduction of workforce without reducing and omitting the financial aspects of the business. Experience in using and managing a ticketing tool which handles the customer’s issues and concerns (Zendesk) Experience in managing and leading a team in customer service in Information and Technology Services Experience in setting up and implementing ERP projects for Hotels and Construction Company Hands-on experience in Digital Marketing Proficient in handling ERP Software for Item and Bill Creation, Inventory and Accounting (M3 Lawson, SAP and Oracle NetSuite) Proficient interpersonal skills Intermediate verbal and written communication skills, to include writing work instructions and product specifications/information Proficient in Teaching Dressmaking courses to incoming grade 11 students for NCII Dressmaking assessment. Proficient in Internet Research for data gathering, competitor products profiling and database updating EXPERIENCES: Team Lead Support: Support Services, Documentation and Training Softype Philippines Incorporated, Cebu Business Park, Cebu City (August 17, 2019 – May 29, 2020) Directly responsible in responding to clients issues and concerns encountered using the ERP implemented reducing higher case escalations to ten percent Manages and oversees the ticketing tools used in logging of issues and/or concerns raised by clients Creates and maintains user manuals and test scripts used during the preparation process, during implementation and post go-live projects. Conducts regular sharing and transfer of knowledge to staff to ensure better understanding of all the projects endorsed and handled by the team. Supports the functional consultant in setting up and implementing ERP customized to their business needs and handles the post go-live support. Handles and prepares training for the new joinee of the company Assess from time to time the efficiency of the services provided to customers and conducts customer visit as part of maintaining good relationship with the customers. Allocates time to upgrade one’s skill in handling customer complaints and issues. Digital Marketer (Freelancer): Department of Information and Communications Technology (2018-August 10, 2019) Attended the Rural Impact Sourcing Technical Training conducted by the Department of Information and Communications Technology which aims to promote and develop the online freelancing industry / home-based outsourcing through advocacy workshops and technical trainings in the rural areas. The technical training / workshop includes; A. Branding for Companies, Products and Services B. Web Development, Product Photography, Content Writing, CRM and E-mail follow through C. Data Privacy and Cybercrime Law and Digital Marketing Ethics D. Search Engine Optimization and E-mail Marketing and Business Blogging E. Social Media Content Planning and Calendar and Social Media Content Creation Actual Performance Developed an e-commerce website for a local client which happens to be a Multi-Purpose Cooperative and able to brand the Cooperative who bears TRUST Advantage Edit and uploaded product photos and writing of product content for web pages Writing content for Search Engine Optimization (SEO) thus helping the website visible and obtain a high-ranking placement in the search results page of a search engine - including Google, Bing, Yahoo and other search engines. Created Social Media Content Calendar and Planner and create blog posts to topics which are directly or indirectly linked to website creating web traffic and visibility. Created Blog posts to topics which are directly or indirectly linked to website creating web traffic and visibility. Conducting Social Media Marketing thru campaigns referencing the contents proposed and approved by the client for social media posting. Conducted web research for small and medium enterprises for checking website differences in terms of web development, information and products. Build and created my freelancer profile in blogger.com, building my portfolio. Technical Assistant with Laboratory Administration Functions: Research and Development – Flour Division General Milling Corporation, Lapu-Lapu City, Cebu (April 18, 2016 – August 13, 2019) Slashed 20% time supervision from Department for less important but urgent task thereby freeing 20% of their time to increase product development and innovation. 100% ownership for the maintenance / update the Enterprise Resource Program (i.e. M3 Lawson System and SAP) to ensure accuracy and credibility. Conducts regular inventory of chemicals /reagents, glass wares and other laboratory supplies following the first In first Out system (FIFO) Gather, consolidate analysis results of samples received both flour and flour products (i.e. product profiling, sample benchmarking and/or competitor studies). Increased product customization to 10% using competitor’s product profile to produce a special product tailored to specific customer need. Attended seminars and trainings from time to time which are related to laboratory administration, Enterprise Resource Program (attending updates and revision of items for Master Data upload and Bill of Material creation using Systems, Applications, Programs (SAP), and Equipment Handling and Maintenance. School Teacher: Technology and Livelihood Education – Secondary Education Saint Dominic Savio International School, Lapu-Lapu City (2015 – 2016) Provide technical skills and applications related to Technology and Livelihood – an upgrade of skills in real-life situations. Assists students in preparing task which can be verified in real-life and training students in preparing themselves for the future (i.e. developing skills which will help them generate income doing part time and entrepreneurship). Conducted web research for the latest trend in handling and teaching High School students. Technical Assistant with Regulatory Functions: Research and Development – Flour Division General Milling Corporation, Lapu-Lapu City (2013 – 2015) Responsible in the preparation of laboratory or office for housing of the requested meetings, seminars, and/or audits, prepare needed documents supporting requests in the application of Initial Product Registration, Renewal of Product Registrations and/or Renewal of License to Operate (for all regulating bodies). Maintain / update the Enterprise Resource Program (i.e. M3 Lawson System) Master Data and Bill of Materials from time to time. Prepares travel request, petty cash requests and cash advances needed for client testing, product simulations, and/or business trips, and coordinate with Department Manager on the overall improvement of the office and working laboratories (both physicochemical and bakeshop). Conducts regular inventory of chemicals /reagents, glass wares and other laboratory supplies following the First Enter First Out system (FEFO) Gather, consolidate analysis results of samples received both flour and flour products (i.e. product profiling, sample benchmarking and/or competitor studies. Conducts 100% spot checking of the plant facilities to ensure cleanliness and orderliness of the area before the Audit proper (Pre-Audit) and follow up on areas for improvement. EDUCATION/TRAINING/SEMINARS: Rural Impact Sourcing Technical Training – by Department of Information and Communications Technology, Tagbilaran City Bohol (May – June 2018) LabTec 2017 Technology: Beyond Basics conducted by DKSH Philippines, Bayfront Hotel, North Reclamation Area, Mandaue City (September 2017) Pest Management Seminar – by Nova Agro & Ensystex Philippines, General Milling Corporation, Lapu-Lapu City (Jul7 2017) Work Attitude and Values Enhancement (Level 2) Seminar – by GP Corporate Personality Enhancement Center, Marina Seaview, Lapu-Lapu City (July 2017) First Aid and Basic Life Support Training – by Emergency Rescue Unit Foundation (ERUF), General Milling Corporation, Lapu-Lapu City (November 2016) Work Ethics Seminar Workshop – by GP Corporate Personality Enhancement Center, Eloisa Royal Suites, Lapu-Lapu City (November 2016) Effective Implementation of Document and Data Control – by Quality Management Systems, General Milling Corporation (September 2014) Microsoft Excel 2010 Advanced Training – by Science and Technology Institute, General Milling Corporation, Lapu-Lapu City (September 2014) Seminar on Updates on the Requirements of Registration of Feeds and Veterinary Drug Establishments and Feed Safety – by Department of Agriculture-Bureau of Animal Industry Region VII, Cebu City (July 2014) Food and Drug Administration (FDA) Visayas Cluster Meeting and Industry Consultation – by Food and Drug Administration Region VII, Cebu City (May 2014) Seminar on the HALAL Standards Awareness – by Department of Agriculture-BAFS, Cebu City (February 2014) Certificate of Professional Education – Secondary Education: University of Cebu Lapu-Lapu and Mandaue Campus, Mandaue City (June 2012) Bachelor of Science in Industrial Technology - Major in Garment Technology: Bohol Island State University, Tagbilaran City, Bohol (2005) On-the-Job-Training – Alta Mode Incorporated, Lapu-Lapu City (2004).