Maricel Sargento

MARICEL C. SARGENTO Personal Li nes Insurance Admi n/GVA CONTACT Antipolo City PROFILE SUMMARY Experienced BPO professional with nearly 10 years in the industry, specializing in administrative support and client services. Worked as a Virtual Assistant in the personal lines insurance sector, providing direct support to brokers with policy management, customer inquiries, and back-office tasks. Demonstrated the ability to handle high-volume workloads with accuracy and professionalism. Recognized for strong communication skills, attention to detail, and the ability to work independently in a fast-paced, remote environmen EDUCATION WORK EXPERIENCE 2015 TIWI COMMUNITY COLLEGE VIRTUAL ASSISTANT Personal Lines Insurance Admin Bachelor of Elementary Education 2011 NAGA NTIONAL HIGH SCHOOL Naga Tiwi Albay (PH) SKILLS Insurance Policy Servicing Customer Support & Client Service CRM & Data Entry Management Call Handling & Issue Resolution Email & Phone Communication Remote Work & Task Prioritization Compliance & Confidentiality Handling - Communicate with insurance carriers for underwriting updates, and policy-related issues Respond to client inquiries via email and phone, ensuring timely and professional service Prepare insurance documents, binders, certificates of insurance, and ID cards for broker and client use Perform policy data entry and maintain updated records in CRM and agency management systems Maintain strict confidentiality and compliance with industry regulations and data protection standards Work independently in a fast-paced remote environment, prioritizing tasks to meet deadlines Company : COGNIZANT Senior Process Executive 2023--2024 Provided frontline support to U.S.-based insurance brokers and agents on behalf of Travelers Insurance Assisted with quote-related issues, system errors, and troubleshooting while agents were processing personal lines policies Responded to underwriting-related questions, coverage eligibility concerns, and product guidelines Handled billing and payment inquiries, including policy billing corrections, payment processing, and invoice clarifications Strong Attention to Detail Company: ALORICA CSR - Team Manager TOOLS CRM Software (Monday.Com) Agency Zoom Google Workspace Ring Central - Started as a Customer Service Representative (CSR), handling customer inquiries related to orders, delivery status, refunds, and replacements for the Amazon Retail account. Managed a team CSRs, providing coaching, performance feedback, and daily support. Assisted in training new hires and implementing process improvements to enhance service quality and efficiency.