Maricel Sargento

With nearly 10 years of experience in the BPO industry, I bring a strong background in customer service, insurance-related support, and administrative assistance. I’ve handled a wide range of responsibilities—from being an Insurance Service Representative for Personal Lines to managing escalations for retail clients in both the US and Canada.

Currently, I work as a Virtual Assistant, offering services such as:

• Administrative support
• -Billing inquiries
• -Email management
• -Endorsements and Acord forms
• -Contacting carriers
• -Inbound and outbound calls for new and existing insurance clients

I have hands-on experience with key tools such as: Nowcerts, MONDAY.com, Agency Zoom and RingCentral

I also previously worked with Travelers Insurance as part of the Underwriting Triage team, ensuring accuracy and timely handling of insurance documentation and requests.

I take pride in being reliable, detail-oriented, and adaptable. Whether working independently or with a team, I strive to deliver high-quality results and top-notch client service.

Let’s work together to help your business grow and run more efficiently!