Marice Pontino "Ice"

JHAN MARICE D. PONTINO-- Quezon city, Philippines I thrive on driving organization and measurable impact, leveraging my Lean Six Sigma and Project Management certifications to ensure seamless operations. My experience includes implementing systematic improvements, handling high-volume client communications, and driving clarity in operations to successfully support major accounts. WORK EXPERIENCE Freelance 07/2022 - 10/2025 Virtual Assitant Maintained accurate activity records for reporting and follow-up. Performed data entry, lead tracking, and performance reporting. Managed simultaneous chats/calls with strong multitasking skills. Managed email correspondence with accuracy and professionalism. Handled inbound/outbound communications and resolved client inquiries. Managed scheduling, payments, and documentation across multiple industries. Forwarded technical concerns to the correct teams and ensured proper task delegation. Set qualified appointments for a variety of businesses, including spa, roofing, and solar clients. Utilized RoofLink, Google Workspace, RingCentral, and Google Leads to streamline workflows. Coordinated bookings, confirmed schedules, and deployed personnel for on-site appointments. Regularly deployed staff/technicians for scheduled on-site tasks and ensured completion of reports. QESH Training Center 05/2025 - 08/2025 Accounts Executive Manager Provided 100+ accurate quotations using QuickBooks. Maintained consistent client communication via phone and email. Led external deployments, negotiations, and on-site deal closures. Launched targeted email campaigns and marketing outreach projects. Coordinated with accounting for smooth and accurate transactional processing. Built a client management system for high-value accounts and large-scale deals. Implemented customer support improvements and automated response workflows. Closed multiple five to six-figure deals with major companies and government agencies. Served as the primary point of contact for major B2B clients, managing communication and expectations. Wrote standard operating procedures (SOPs) that improved consistency and clarity in the team’s workflow. MD Juan Enterprises 01/2025 - 04/2025 Purchasing Department Intern Processed 500+ purchase requests into purchase orders. Organized thousands of purchase records from 2019 to 2025. Trained a new employee on purchasing processes and systems. Introduced automation enhancements to reduce manual work. Represented the company in supplier meetings and negotiations. Used ASYST to encode and manage purchase workflows accurately. Handled cheque and cash transactions with compliance and timeliness. Designed an organized data system, improving record accuracy and accessibility. IPT Learning Co. 01/2023 - 09/2024 Freelance English Language Tutor Maintained 5-star student satisfaction ratings. Conducted 100+ live sessions for learners of all ages. Provided personalized coaching for students and professionals. Managed full enrollment processes from registration to payment. Designed original learning materials for classes and guided self-study. Taught 30+ students with customized lessons based on proficiency and goals. Established the company’s social media presence and created original graphic content. Managed basic social media operations, including post scheduling, ad processing, and engagement. EDUCATION National College of Business and Arts Bachelor of Science in Business Administration major in Operations Management CAREER HIGHLIGHTS Organized and managed the 2025 Philippine Army post-service livelihood program. Main Host for NCBA’s “Business Administration General Assembly 2024”. Best in Business Research at National College of Business and Arts 2024. Guest speaker for “Depression awareness” seminar at Eclaro Academy (April 2021). PROFESSIONAL CERTIFICATIONS Lean Six Sigma White Belt Certified – Management and Strategy Institute, 2025 Project Management Essentials Certified – Management and Strategy Institute, 2025 Business Management Essentials Certified – Management and Strategy Institute, 2025 SKILLS Technical Proficiency: Quick books, ASYST, Google workspace, Squarespace, Pancake, Meta Business Suite, Microsoft Office, Monday.com, Canva, Rooflink, CapCut, Substack, ChatGPT, Gemini. Soft Skills: Effective Leadership, Clear Communication, Organizational Skills, Team Management, Decision-Making, Problem-Solving, Adaptability, Time Management.