Marice Pontino "Ice"

Hi, I'm Ice! Your Virtual Assistant for Operations and Customer Relations.

With Lean Six Sigma and Project Management certification, I bring structure, clarity, and measurable improvement to every operation I support. Before diving into the details, you may prefer a visual overview. My portfolio is available for you to check out here: https://l1nk.dev/MaricePortfolio

I’m someone who likes operations to be organized and run smoothly—whether that means staying on top of client communication, preparing accurate quotes, coordinating schedules, or spotting workflow issues before they turn into problems.

Sales Support & Quoting – Accurate, fast, and client-aligned pricing and documentation

Customer & Client Management – Professional communication and expectation handling

Data & Records Management – Organized, systematic, and detail-oriented

Admin & Scheduling – Calendar management, appointment setting, and task coordination

Process Improvement – SOP writing, workflow optimization, and automation enhancement

Multitasking & Remote Productivity – Delivering high-quality work across varied roles and tools

If you think I’d be a good fit for what you need, I’m just a message away.