Maricar S. Cariño
Registered Nurse-San Antonio, Nueva Ecija, 3108 PH | -
Professional Summary
Nurse with over 4 years of combined experience in clinical care, customer service, and
operations. Skilled in patient support, lead management, and team coordination, with hands-on
use of CRM tools, EHR systems, and digital communication platforms. Adaptable, dependable,
and effective in both clinical and remote environments.
Work Experience
Staff Nurse
01/2024 – 04/2025
Holy Trinity Medical Center | Plazang Luma, Jose Abad Santos Ave, Arayat, 2012 Pampanga
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Assess and triage patients based on the severity of their condition.
Provide emergency treatment, including medication administration and IV therapy.
Assist in critical procedures such as intubation, CPR, and wound care.
Monitor patient status, document care accurately, and ensure compliance with protocols.
Educate patients and families on treatment plans, discharge instructions, and preventive
care.
General Manager
11/2021 – 03/2023
Unli 199 Samgyup sa Cabiao – Nueva Ecija | San Fernando Sur, Cabiao, Nueva Ecija
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Oversee day-to-day business operations.
Lead the recruitment processes: sourced, interviewed, and hired staff aligned with business
goals.
Managed business registration, legal documentation, and compliance requirements.
Oversaw sales performance, created reports, and provided insights to drive revenue growth.
Handled digital marketing efforts, including content creation and engagement across social
media platforms.
Cultivated customer relationships and resolved client concerns to enhance satisfaction and
retention
Customer Service Representative
06/2020 – 03/2022
Teletech | Building 4, Ground Floor, SM City Pampanga, Barangay Lagundi, Mexico,
Pampanga, Philippines
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Responded promptly to incoming customer inquiries through various channels, ensuring a
positive and helpful experience
Utilized written communication (email, chat, and messaging platforms) to professionally
address customer concerns, questions, and requests
Identified and resolved product or service issues efficiently while maintaining a
courteous and empathetic tone
Maintained detailed records of customer interactions, transactions, and feedback to
support continuous service improvement
Worked collaboratively with internal teams to ensure timely resolution of complex cases
and customer satisfaction
Education
Bachelor of Science in Nursing (Cum Laude)
Wesleyan University Philippines | August 2019 - July 2023
Certifications & Licenses
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Philippine Registered Nurse (PHRN) - Valid until September 21, 2027
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United States Registered Nurse (USRN) - Valid until September 21, 2026
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Basic IV Therapy Training Program for Students (ANSAP INC.)
Basic Life Support (BLS) & Advanced Cardiovascular Life Support (ACLS
Skills & Competencies
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Clinical and Patient Care Expertise
Communication and Customer Service
CRM and Lead Management
Ticketing Support and Troubleshooting
Business and Operations Management
Languages
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Filipino (Native)
English (Fluent)
