Maricar Panlilio

Maricar Stephany S. Panlilio Professional Profile Dedicated and results-oriented customer service professional with 3 years of experience in handling diverse customer inquiries, concerns, and complaints. Proficient in delivering exceptional service by actively listening to customers and providing effective solutions. dept at utilizing various CRM tools to streamline processes and ensure seamless customer interactions. Proactive team player known for collaborating with cross-functional teams to improve service offerings and enhance overall customer experience. Contact-- Kabisig St San Andres Cainta Rizal, 1600 Education Work Experience Loan Brokers DOZA IT Solutions Aug 2024 - Dec 2024 Facilitated customer connections with suitable lenders by analyzing individual needs and recommending appropriate loan products and services Provided professional assistance to clients regarding loan inquiries, delivering clear explanations of terms, requirements, and application processes Sales Associate STI College Cubao Results - CX Bachelor of Science in Tourism Management Aug 2021 - July 2024 Undergraduate Meycauayan National High School Humanities and Social Sciences Completed in 2021 Skill Excel and Workforce Management Strong problem-solving Abilities Provide proactive assistance to customers calling with inquiries or interest in products/services, demonstrating deep knowledge and understanding of offerings. Effectively address customer concerns or objections, employing persuasive communication skills to guide customers through the purchasing process. Introduce products/services, identify potential leads, and nurture relationships to convert prospects into loyal customers. Awards Critical Thinking Top 1 Agent Top 3 Agent Verbal and Written Communication Skills January 2022 | Target (Retail Account) Q4 2023 | Comcast Inbound Telesales Active Listening Adaptability and flexibility in a fastpaced environment Conflict Resolution Tech Savviness Product Expert Top 2 Agent February & May 2023 | IE Central Telesales Top 1 Agent November - December 2023 | Central IB Telesales References Top 1 Agent July 2024 | Comcast Telesales Jassel Pedron Jayson Panuncillon Results-Cx / Account Executive Results-Cx / Manager Phone: - Phone: Email :- Email :- -