Maricar Panlilio

As a dedicated and results-oriented customer service professional with over three years of experience, I have honed the skills necessary to deliver exceptional service and resolve a wide variety of customer inquiries, concerns, and complaints. Throughout my career, I’ve developed a strong ability to listen actively and empathize with customers, allowing me to offer effective and tailored solutions that ensure their satisfaction. I pride myself on my problem-solving abilities, always working diligently to address issues in a timely manner, while maintaining a high level of professionalism.

I am very flexible in using multiple CRM tools to improve processes and ensure smoothness and efficiency in customer interactions. Such tools allowed me to handle a considerable volume of customer engagements without compromising service quality. While focused on efficiency in my work, I also increased the efficiency of workflows within my teams for the benefit of the customers.

Beyond this, I am proactive in seeking opportunities to improve customer experience. Service improvement requirements to ensure the delivery of customers' requirements and expectations form the basis of my continued collaboration with cross-functional teams. I see improvements in service delivery in the light of customer feedback analysis and technological advancements. As such, this mindset has become an enabler for me to help build customer loyalty to prevent churn and to contribute to business success.

Managing complex situations with patience and professionalism has allowed me to nurture long-lasting relationships with customers. I am proud that my impact has gone beyond issue resolution; I have contributed to an environment where customers feel truly valued and heard. 

I look forward to leveraging my experience, knowledge, and passion for excellent customer service in a vibrant team environment, positively and permanently affecting customer experience.