Maribelle Quizon

Maribelle Daliwan Quizon 103b blk 5 sitio dos 5th st., Brgy Fort Bonifacio Taguig City 1630 Philippines Contact No.: - - Email Add.:- Nick name: Birth date: Civil Status: Citizenship: Languages: Abbie November 18, 1987 Single Filipino English, Filipino, Basic Korean (Read, Write and Speak) Laptop specification: LENOVO IdeaPad 3 15UTL05 i5 11TH GEN 8GB RAM Version- WINDOWS 10 Headset: Jabra with noise cancellation Strength: ● Communicative, Fast Learner, Good Customer Service, Multitasker, Flexible, Adapt to new things or environment easily, Hardworking. ● Knowledge in sales and customer service, handling customers/ clients on my previous job. ● Experienced in IT service desk for 5 years and 4 months. ● I am a very positive person with good interpersonal skills. ● I am willing to learn new things and work in any tasks. ● Knowledgeable in handling tools that I’ve handled before (Remedy, ServiceNow, Oracle, Active Directory, Microsoft Azure, File-Share, Aternity, Citrix, Cisco WebEx, Cisco VPN, Microsoft Teams, MS Office, SAP, SCCM RDP, OpsNet, Company Portal, UNIFLOW) ● Have experienced with ISP, Cable and Phone issues. ● Knowledge in System center configuration manager, PowerShell, Azure, Microsoft Endpoint TRAININGS, SEMINARS, AND CERTIFICATIONS: Basic Korean Language Course KLC TRAINING CENTER Given on February 26, 2017 ITIL V3.0 101-BASICS July 20, 2021 Ultimate AWS Certified Database July 28, 2021 Microsoft 365 Messaging Administrator Course MS203,200,201 July 26, 2021 ITIS Six Sigma Yellow Belt 101-BASICS July 22, 2021 AZ-104 Microsoft Azure Administrator Exam Certification July 24, 2021 Virtual Assistant: Find, Hire, Train and Manage UDEMY December 15, 2021 WORK EXPERIENCES: COGNIZANT TECHNOLOGY SOLUTIONS Senior Systems Engineer August 28, 2017- Present Job Description: Responding to queries via phone, chat and email. Managing offline tickets, managing request tickets, following up with user to ensure full resolution of issues. Installing or changing software to fix the issue via Aternity or manual installation or via SCCM. Remotely accessing hardware or software to make changes and fix problems. Providing admin rights to users. Providing support for bit locker, adding security group and managing file-share. Providing support for outlook issues. Add, modify and delete registry subkeys and values by using .reg file. Mapping network drives. Providing support regarding password reset and account unlock to user using AD. Providing support with VPN issues and browser issues. COLLABERA TECHNOLOGIES UNDER WIPRO BPO IT service desk July 27, 2016- August 15, 2017 Job Description: Responding to queries via phone and email. Following up with user to ensure full resolution of issues via phone. Installing or changing software to fix the issue. Remotely accessing hardware or software to make changes and fix problems. Managing reports and Auxes of employees. Mapping network drive. Providing support regarding password reset and account unlock to user using AD. Providing support with VPN issues. Helping users with browser issues. ALORICA PHILS Technical Support December 2015- July 23, 2016 Job Description: Providing technical support to user via phone regarding their ISP, CABLE, Phone and Computer. Sutherland Global Services Technical Support June 2014- June 2015 Job Description: Providing technical support to user via phone regarding their ANTIVIRUS SOFTWARE, Computer and Phone. Sutherland Global Services Order Entry/ Customer Service/ Sales Job Description: Providing good customer service to clients, Inbound/Outbound, Help locate products for customers, Place orders process transactions, experienced in managing various customer issues, client inquiries, product support or inbound sales. Thank you and looking forward to work with you 😊