Communicative, Fast Learner, Good Customer Service, Multitasker, Flexible, Adapt to new things or environment easily, Hardworking.
Knowledge in sales and customer service, handling customers/ clients on my previous job.
Experienced in IT service desk for 5 years and 4 months.
I am a very positive person with good interpersonal skills.
I am willing to learn new things and work in any tasks.
Knowledgeable in handling tools that I’ve handled before (Remedy, ServiceNow, Oracle, Active Directory, Microsoft Azure, File-Share, Aternity, Citrix, Cisco WebEx, Cisco VPN, Microsoft Teams, MS Office, SAP, SCCM RDP, OpsNet, Company Portal, UNIFLOW)
Knowledge in System center configuration manager, Microsoft Endpoint, Powershell
Have experienced with ISP, Cable and Phone issues.