Maribel Patoc

I worked as a Customer Service Representatives for a year in a sales account 1800 flowers.com. I do sell a flower bouquet pastries for all occasions. Answering inbound calls in a timely and friendly manner, replying emails and do chatting. Using scripted sales talk that make the customer interested. Provide information and assessing customer needs to achieve satisfaction. Reviewing previous inquiries and responses, searching and gathering information verifying customer's understanding of information and answer. Provide information of the company products or services and generate interest in the offer. Keeping records of customer interactions, transaction, comments and complaints. Communicating and coordinating with colleagues as necessary. Ensure customer satisfaction and provide professional customer support. I worked with a bunch of customer agent with same goal unity and peace at work is a great help to everyone sharing ideas cooperating each other is an asset that benefit the companies achievement.