MARIBEL
PALAYABAN
Customer Support VA
Experience
Contact
--Plaridel, Bulacan
Education
Bachelor of Science in
Information Technology
Our Lady of Lourdes Tech. College
Completed 1yr 2010 - 2011
Certification in Technical Support
Fundamentals
Google - Coursera | March 2025
z
Certification in Virtual Assistance &
Social Media Training
VA Training PH | March 2024
Tools
Google Workspace
Microsoft Office
LiveChat
Intercom
Gladly
Slack
Community Manager Intern
November 6 - 12, 2024
VA Training PH
I engaged with online communities to foster a positive and interactive
environment, addressing inquiries and assisting members to enhance their
experience. I provided support during Zoom call training sessions alongside
the Coach and conducted mock interviews to help trainees gain confidence
and improve their skills.
Customer Support Agent
Feb 24, 2022 - Jan 28, 2024
Red Pocket Mobile
I managed emails and inbound/outbound calls to follow up with dealers,
ensuring their needs were met promptly. I provided exceptional customer
service via phone, email, and chat, including basic troubleshooting and
coordinating with other teams for optimal solutions. Additionally, I performed
data entry and efficiently managed the database to maintain accurate and upto-date records.
Customer Service Representative
Oct 22, 2021 - Jan 2, 2022
Inspiro Relia Inc.
It was a seasonal campaign where I provided product information via phone,
live chat, and email, tracked orders, processed refunds, and accurately
documented customer interactions.
Customer Support Agent
Aug 27, 2018 - Aug 27, 2019
Red Pocket Mobile
As a rock-star customer support representative, I handled inbound and
outbound calls for dealers, assisted customers via live chat, phone, and email,
performed basic troubleshooting, resolved tickets, and escalated priority
issues to the appropriate team members. Additionally, I performed call
evaluations, outbound sales, and supported other departments by completing
any tasks assigned to me.
Zendesk
Sales Associate | Chat Support
JIRA
Convergys
Apr 21, 2014 - Oct 4, 2016
Customer Service
I provided accurate information about products and services via live chat,
processed orders, and resolved customer issues and complaints efficiently. I
also identified opportunities for new sales by up-selling and cross-selling to
established customers and focused on customer retention.
Technical Support
Customer Service Representative
Data Entry
California Telemarking Inc.
Video Editing
I handled inbound calls to assist customers with their applications and
renewals for free phone services. My responsibilities included guiding
customers through the process, addressing inquiries, and ensuring they met
the necessary requirements to receive the service.
Skills
Social Media Management
Graphic Design
Jun 17, 2013 - Apr 18, 2014
