A customer support specialist with six years of experience in the Customer Service industry—two years in sales and retention, and four years in telecom support. I’m experienced in handling complex customer concerns with professionalism and care. Alongside my customer service background, I’ve completed training in virtual assistance, social media management, and recently earned a certification in Technical Support Fundamentals. These have strengthened my digital and troubleshooting skills. I’m passionate about helping people, committed to growth, and always eager to learn and take on new challenges.