Marianne Joanne Gunot

 Marianne Joanne Gunot 648 Larena Dr. Motong, Dumaguete City Negros Oriental 6200-Skype: live:mgunot OBJECTIVE To be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company. EXPERIENCE Real Estate Virtual Assistant January 2019 - Present Appointment Setter Cold Calling Gauge motivation of potential sellers Endorse Hot Leads to client Training of Real Estate essentials for Investors. Proficient in handling objections for seller lead calls, determining between a warm or cold lead. Trained on Podio CRM Creating Buyer's Lists Valuation of Comps with or without the MLS Skip Tracing Social Media sites such as Craigslist, Facebook, Twitter, LinkedIn Email Campaigns Property Management E-mail Journal Customer Service Specialist March 2016- May 2019 It is a US based publishing company wherein I was a frontline associate. My job was to send emails to different libraries, agencies, hospitals and all institutions from EMEA,APAC, and Americas region that needs a specific journal for their studies. I was able to handle queries, claims, orders/bulk orders, payment tracking and accounts receivable management where it needs a proper email etiquette and multi-tasking since I dealt with different departments to provide all the information needed by the customer in one response. Customer Service Representative |Qualfon Philippines August 2012- August 2015 It’s a Telecommunications Company wherein I was able to assist customer with regards to their services. it’s either billing, technical issues , contacting local retailers and phone service providers in the US. I was part of the Tier 3 Executive Resolutions Department wherein I was able to handle managerial calls dealing with customers with different attitudes. Customer Service Representative | SPi Global March 2012 - July 2012 It was a project based account of a Cable Service Provider Company wherein I was able to assist customer with regards to their billing and technical issues. My job was to schedule for a technician to fix their cable satellite problems, provide troubleshooting steps over the phone, access the customer’s billing account and offer sales. Customer Service Representative | SPi Global January 2012 - March 2012 A project based account wherein I was able to assist customers in purchasing flowers online and look for a local florist in the area to arrange the flowers and send it to the recipient on time. Customer Service Representative | Teletech December 2010 - May 2011 I worked as a Customer Service Representative of a US based Health Insurance Company. My job was to answer calls from patients and physicians to set an appointment, track records and send emails. EDUCATION College/Vocational [-] Foundation University Bachelor of Science in Business Administration Major in Financial Management Secondary level [2003 - 2007] Negros Oriental High School SKILLS Real Estate principles REO Principles and Practices Proficient in computer Software Systems Phone and Email Handling Able to provide detailed step by step instructions over the phone. Able to multitask and keen to details. Capable of working under time pressure Able to read, write and verbally communicate in English Experience with the following Real Estate skills: CRM Systems: Podio, Infusionsoft, Salesforce, Pipedrive, Zoho Leads Sourcing (Real Estate Agent and For Sale by Owner) Skip Tracing Appointment Setting Seller Lead Management Comparable Property Management Social Media Managemen TOOLS 1 Poor 2 Good 3 Fair 4 Very Good 5 Advanced MS Word ☐ ☐ ☐ ☐ X Zoho ☐ ☐ ☐ X ☐ Microsoft Outlook ☐ ☐ ☐ ☐ X MS power point ☐ ☐ ☐ X ☐ Podio ☐ ☐ ☐ X ☐ Hootsuite ☐ ☐ ☐ X ☐