MARIANNE M. BASILIO
Transaction Processing Associate/Collection Specialist/Customer Service
Representative/Secretary
To obtain a position that would best fit my qualifications and
develop further my talent and skills for continuous career improvement.
EXPERIENCE
➢ Transaction Processing Associate – Accenture Inc., Pasig City, Philippines (2021 – 2022)
• Analyzed customer’s meter readings and billings and made necessary correction.
• Updated spreadsheet with customers’ information.
➢ Collection Specialist – Accenture Inc., Pasig City, Philippines (2018 – 2020)
• Received payment by card.
-
• Analyzed customer’s billings and resolved complaints if any.
• Called customer to remind due amounts.-• Called customer to collect payments to avoid service disconnections.
➢ Customer Service Representative - Magic Planet,Mirdif City Center, Dubai (2015 – 2017)
Tarlac City, Philippines
• Provides customer service by greeting and assisting customers, and responding to customer
inquiries and complaints. Operates rides, monitor and update daily inventory.
➢
Cashier/Customer
Service Assistant/Billing and Recovery Unit Assistant - Hi-Tech Cable TV Inc.
SKILLS
(Converge ICT Solutions Inc.) - Tarlac City, Philippines -)
Cashier
• Administrative skills
• Received payment by cash or check. Issued receipts, refunds, credits, or change due to customers.
• Billing and collection
Customer Service Assistant
• Customer service skills
• Provided customer service by greeting and assisting customers, and responding to customer
• Cashiering skills
inquiries and complaints. Accepted customer applications and input it to the system for the
• Good attenion to details
installation process. Promoted company products and services and resolved customer complaints.
• Can work under pressure
Billing and Recovery Unit Assistant
• Team player and as well as
• Generated and released Job Orders to Asset Recovery Crew. Created daily schedule of Asset
individual
Recovery Crew and ensured that all company assets are recovered. Monitored Pay or Cut
• Computer operations skills
accounts. Reminded customers regarding their unsettled accounts. Monitored and updated
• Microsoft Office and Google
monthly disconnection and recovery reports.
Suite
➢ Site Secretary - Sumisetsu Philippines Inc., Tarlac City, Philippines -)
• Basic graphic and video
• Set up and maintained filing system. Handled incoming mail and materials. Prepared liquidations
editing
of site expenses. Prepared payroll documents and monitored employee’s attendance. Monitored
monthly payments. Helped Project Engineer in making weekly and monthly accomplishment
PERSONAL INFORMATION
reports. Helped Project Engineer in preparing turnover documents upon project completion.
Communicated with clients regarding documents submissions, deadlines and other concerns.
Age:
34 yrs. old
➢ Customer Assistant - Supervalue Inc. (SM Supermarket) - Dasmariñas, Cavite, Philippines (2012Birth Date:
May 5,-)
Citizenship:
Filipino
Front-End Personnel
Height:
5’4”
• Provided customer service by greeting and assisting customers, and responding to customer
Weight:
55 kgs.
inquiries and complaints. Assisted cashiers regarding technical problems of their POS (Point of Sale)
Civil Status:
Married
Machine. Directed and supervised employees engaged in sales, inventory-taking, reconciling cash
Religion:
Roman Catholic
receipts, or in performing services for customers
RDU Personnel
• Generated Purchase Orders of suppliers. Checked deliveries before bringing to the selling area.
EDUCATIONAL BACKGROUND
Encoded delivery data to the SAP system. Monitored and recorded delivery reports. Stamped and
Tertiary:
Bachelor of Science in
filed Invoices and transfer to concerned departments.
Information
Selling Personnel
Technology
• Helped in leading, directing and motivating the sales team in order to achieve the overall
Tarlac State
corporate sales objectives. Supervised the shift scheduled. Assisted with sales representatives and
University
customers’ questions, concerns regarding products and services. Setting of POS machines,
Tarlac City
encoding new products and prices and price changing. Created reports about the overall sales
2007 – 2011
every day.
Secondary:
Tarlac National High ➢ Cashier - Supervalue Inc. (SM Supermarket) - Dasmariñas, Cavite Philippines (2011 – 2012)
School
• Scanned products bought by customers. Received payment by cash, check, credit cards, vouchers,
San Roque, Tarlac City
or automatic debits. Issued receipts, refunds, credits, or change due to customers. Resolved
2003 - 2007
customer complaints.
Elementary:
Balanti Elementary
➢ PCOS Technician – Ventureslink International Inc. SMARTMATIC TIM - Tarlac City, Philippines (2010)
School
• Assisted operation and troubleshooting of the Precinct Count Optical Scanner (PCOS machine)
Balanti, Tarlac City
used in the first automated national and local election in the Philippines. Reported operations and
1997 – 2003
status of the election procedures.
