Marian Raey Ambos

 MARIAN RAEY FEROLIN AMBOS 2540 Pasong Tirad, La Paz Makati City Email:-Mobile #: -   CAREER OBJECTIVE:   To enhance a challenging and rewarding position with a strong, forward thinking and the possibility of career advancement WORK EXPERIENCE: INTERCONTINENTAL HOTELS GROUP 28th& 29th Floors, Tower II RCBC Plaza, 6819 Ayala Ave. corner Sen Gil Puyat Ave., Makati City August 20, 2014 - Present MACRO (Market Area Central Reservations Office) Reservations Specialist Duties and Responsibilities - To deliver exceptional sales and quality of service to support the IHG's business objectives of increase revenue delivery and cross selling opportunities for hotels within Sydney Market. - Meet and exceed all Key Performance Objectives targets for participating MACRO hotels in the Sydney Market. Executing effective cross selling in accordance to set guidelines. - Ensure adherence to the Sales Approach Process and MACRO call handling process to maximize sales opportunities and deliver a first-class service to the hotels and guests. - Provide additional guest service and handle guest relations issues in an appropriate and professional manner, following MACRO guidelines and escalation processes where necessary. February 14, 2013 – August 20,2014 Events Reservations Specialist Duties and Responsibilities Handle incoming calls for guest attending for an event, group or conference and assisting guest requests with excellent customer satisfaction Assisting overflow calls for Brand Reservations August 30, 2009 - February 14, 2013 Account Manager Duties and Responsibilities Responsible in maintaining accounts of Priority Club members worldwide. Handle incoming calls from members of Priority Club Rewards Program regarding hotel reservations, inquiries, requests, updates, redemptions, complaints and suggestions while displaying excellent customer service. Enroll new members to the Priority Club Rewards Program Manage and maintain Priority Club accounts by ensuring member satisfaction SORCAM, INC. 15J Cyberone Bldg., Eastwood Park, Bagumbayan, Quezon City December 22, 2008 – June 22, 2009 SEO (Link Building) and Account Manager Duties and Responsibilities Solely responsible for Site and Article Marketing. Create accounts and submit/post articles to article marketing sites for the purpose of increasing backlinks to the client site: accounts.com. Ensures accuracy of submissions, and that correct action is taken for failed submissions. Research for directories related to site for directory and link submission task. Continually develop database of article marketing sites as well as web directories for the company's marketing strategy. Dabbled in social media marketing via WordPress, twitter and other websites similar. Create a WordPress blog, manage content, detailing gaming experience related to the client's site, targeting client’s audience/market, and making sure relationships with other bloggers and players were developed for increase traffic and market. Address concerns regarding a variety of customer queries such as billing and account information and making sure that client's account concerns were resolved at the soonest possible time. AMERICAN CHAT LINK Tycoon Centre Building Pearl Drive, Ortigas Pasig February 2007 to May 22, 2008 Chat Sales Representative Duties and Responsibilities Communicate clients through chat and encourage them to subscribe to the site the company is offering by discussing the different benefits they may be able to receive when they opt to register. CHARACTER REFERENCES: Upon request