I have been working as sales specialist includes; Handling incoming calls for guest attending for an event, group or conference and assisting guest requests, providing the best packages that will suit the guests; needs and provide a great customer satisfaction; up selling rooms and rates to provide a higher revenue for the company; and provides excellent customer service by dealing and answering all concerns by the guest to create a positive customer retention. Prior to sales I worked as an account manager for hotel loyalty program for three years. My responsibilities includes; maintaining guests accounts worldwide. Handle incoming calls from members of IHG Rewards Program regarding hotel reservations, inquiries, requests, updates, redemptions, complaints and suggestions while displaying excellent customer service.
As SEO I am responsible for Site and Article Marketing. Create accounts and submit/post articles to article marketing sites for the purpose of increasing backlinks. We also research for directories related to site for directory and link submission task. Continually develop database of article marketing sites as well as web directories for the company marketing strategy. We dabbled in social media marketing via WordPress, twitter and other websites similar. Create a WordPress blog, manage content, detailing gaming experience related to the
client site, targeting client’s audience/market to increase traffic and market.