Marian Christine Cantos

CAREER HISTORY VIRTUAL SALES ASSISTANT MA-AN CANTOS Virtual Sales Assistant Home-Based March 2018 - October 2019 Creating quotes and invoices to existing and prospective clients Tracking Orders, Replacements, and dispatch Creating excel reports, Processing PO's, and Processing refunds Recording on Salesforce, working on ASANA task, creating label, and Resolving Zendesk Ticket. Making Lead calls. SENIOR OPERATIONS REPRESENTATIVE Capital One Philippines September 2014 - January 2018 EXECUTIVE BIO I am a dedicated Customer Service Representative and sales assistant with more than 10 years of professional customer service and sales experience. AREAS OF EXPERTISE Inbound and outbound email and call handling to clients, suppliers, and couriers. Excel, Data Entry, Salesforce, and Zendesk. Making Lead call, Processing PO, refund, tracking orders. Resolve product complaint, set up appointments, and process refund. CONTACT DETAILS 112B Masigla Cmpd Brgy Inocencio Trece Martires CIty Cavite Philippines Mobile: - Landline: -- * Assist in choosing the correct product by matching the customer’s needs and wants. Addressed and resolved customer product complaints empathetically and professionally. SENIOR CUSTOMER SERVICE SPECIALIST Convergys Corporation August 2011 - August 2014 Effectively Manage a high volume of inbound and outbound customer emails and calls. Accurately documented, researched and resolved customer service issues. Scheduled, Cancelled and Rescheduled technician’s daily appointments. Identified chronic customer issues by creating and maintaining customer complaint log. SENIOR TELESALES REPRESENTATIVE Stream Global Service March 2010 - July 2011 * Gathered and verified all required customer information for tracking purposes. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. EDUCATIONAL BACKGROUND Cavite State University Bachelor of Science in Nursing, 2012 Cavite State University Associate in Science Health Education, 2008