Marian Christine Cantos

I have worked in a Call Center/BPO industry for more than 8 years. I have handled Sales for inbound and outbound calls, I answered email inquiry and follow up on the emails as a customer service specialist, I also scheduled appointments for our technicians existing and future jobs. I do basic technical support troubleshooting. I have handled Telco account, Cable account and financial account when I was in a BPO industry.

I have worked as a Virtual Sales Assistance for more than a year.

I did the below task:

Sending, responding email and outbound calling clients about their inquiry on the items, delivery date on their orders, missing parts, and, refunds.

Sending, responding email and outbound call to Suppliers about their product - available stock, ETA on the new stock, missing parts, incorrect order, damaged items, return, dispatch time.

Sending, responding email, and outbound call to courier about the pickup and delivery of the items.

Inbound calls from clients about their inquiry on a specific product, an issue with their order and make follow up calls.

Creating Quotes and Invoices for prospective clients.

Creating an excel report

Placing an Orders

Processing Purchase Orders

Processing Refunds

Processing Replacement Orders

Processing a Return Orders

Recording on Salesforce

Tracking and locating items/Orders

Working on Asana Task - Back Orders, Returns, and Consolidated Orders

Creating Labels for shipping the items

Making Lead Calls

Making follow up calls and sending emails on clients with Past Orders

Working on ZenDesk Task - Resolving a ticket