Mariam Bankole

BANKOLE MARIAM ADEBOLA - |-PROFILE SUMMARY Dedicated and detail-oriented Customer Service Professional with over three years of experience in customer support and office management. Adept at delivering personalized and high-quality customer service, managing client accounts, and ensuring seamless day-to-day operations. Proven ability to adapt to fast-paced environments, retain complex product knowledge, and maintain exceptional service standards. CORE COMPETENCIES      Exceptional Organizational and time management. PowerPoint, Microsoft Excel and Google Doc skills Excellent communication and interpersonal skills Customer relationship and Quality Assurance Technical Knowledge of computers and CRM Systems WORK EXPERIENCE Operations Customer Expert | Teleperformance        Manage customer accounts and policy documentation, ensuring accuracy and compliance with company guidelines and regulatory standards. Process new policy applications and update existing policies, maintaining data integrity. Oversee payment collection, process receipts, and communicate with policyholders regarding outstanding balances to ensure timely payments. Leverage knowledge of medical terminology to support customers in understanding healthcare procedures and policy terms. Address complex customer inquiries, providing timely resolutions and escalating issues when necessary. Maintain accurate records of transactions and communications to ensure regulatory compliance. Collaborate with management and colleagues to identify and resolve operational challenges, improving service efficiency. Customer Support | Skilled up Life         09/2024 – 12/2024 Provided real-time support to enterprise customers via chat, email and direct messaging. Assisted business in profile management and resolving technical issues. Maintained accurate records of customer interactions and escalations to internal teams. Collaborated with internal teams to resolve complex issues within SLAs. Team Lead Customer Service Unit | First Bank of Nigeria   03/2025 – Till Date 08/2019 – 10/2023 Achieved a 95% through empathetic and solution-oriented support, demonstrating excellent communication skills Supervised and monitored staff performance levels and implemented changes to improve productivity and efficiency. Managed escalated customer concerns, ensuring resolution within SLA timeframes. Led a team of customer service representatives, ensuring timely resolution. Provided in-depth troubleshooting for complex financial transactions and account management issues Improved team productivity by streamlining customer support workflows and resolved implementing CRM best practices Customer Service Representative | First Bank of Nigeria 02/2019 – 07/2019    Handled high call and email volumes, assisting customers with banking products and issue resolutions. Managed customer inquiries related to billing, transaction and technical issues. Used CRM tools to log customer interactions, track complaints and ensure timely follow-ups. Administrator | Federal University of Agriculture   01/2018 – 10/2019 Scheduled travel arrangements for the Dean of Postgraduate School, showcasing attention to detail. Organised monthly departmental meetings, demonstrating excellent organisational skills. EDUCATION  Master of Science (M.Sc.)| Public Health – University of Wolverhampton, United Kingdom. 2023 –   Master of Science (M.Sc.)| Physical Chemistry– Federal University of Agriculture, Abeokuta, Nigeria. 2018 – Bachelor of Science (B.Sc.)| Chemistry – Federal University Dutsin -Ma, Nigeria. 2012 – -