Mariam Bankole

I am a highly organized and results-driven professional with over three years of experience in customer service, operations, and administrative support. I specialize in project coordination, team leadership, and streamlining workflows to improve efficiency and client satisfaction. With a proven track record in managing customer service teams and implementing CRM best practices, I am now actively transitioning into project management roles where my detail orientation, problem-solving mindset, and excellent communication skills bring measurable impact.

My background includes serving as a Team Lead at First Bank of Nigeria, where I supervised service agents, resolved escalated issues within SLA timeframes, and boosted team productivity through process optimization. At Teleperformance, I currently manage customer policy documentation and payment processes, ensuring regulatory compliance and exceptional servicestandards. My customer-centric approach is reinforced by a technical understanding of CRM systems, Microsoft Office Suite, and medical terminologygained through my current role and academic studies.

What sets me apart is my ability to connect operational details with strategic goals, ensuring that both the customer and the organization benefit. Whether it's leading a support team, coordinating cross-functional tasks, or ensuring smooth communicationacross departments, I thrive in environments that require multitasking and stakeholder engagement. I am seeking roles that allow me to combine my hands-on experience with a growing interest in project management, particularly in industries that value structured delivery, continuous improvement, and customer satisfaction.

I am passionate about contributing to projects that matter and working with teams that strive for excellence.