Mariah Wong

MARIAH WONG CUSTOMER SERVICE REPRESENTATIVE CONTACT --Penampang, Sabah Malaysia SKILLS • Administrative Skills • Research Expertise • Critical Thinking • Active Listening • Multitasking and Organization • Computer Literacy (Microsoft Office, Google Workspace) EDUCATION PROFILE Dedicated and resourceful professional with experience in customer service, administrative support, and problem-solving. Skilled in managing fast-paced environments, critical thinking, and workflow optimization. Passionate about delivering exceptional customer experiences, adapting to challenges, and contributing to organizational success. Seeking opportunities to leverage my skills while continuously growing and making a meaningful impact. WORK EXPERIENCE Service Advisor Kin Diesel SB 2023 Consistently achieved a customer satisfaction rating of 95% or higher by providing exceptional service and clear communication. Increased service sales by 20% through effective upselling of maintenance packages and additional services. Reduced service turnaround time by 15% by streamlining appointment scheduling and workflow processes. Resolved 98% of customer complaints successfully, enhancing trust and loyalty. Trained and mentored junior staff, improving team productivity by 10%. Boosted revenue by introducing a customer loyalty program, leading to a 30% increase in repeat clients. Maintained 100% accuracy in service records and billing, ensuring compliance with company policies. Retained 85% of first-time clients by delivering personalized follow-ups and proactive recommendations. Successfully processed warranty claims with a 98% approval rate, saving customers time and effort. SMK Limbanak Penampang Sabah 2018 Malaysian Certificate of Education (SPM) Achieved: 2A, 3A-, 1B, 3B+ LANGUAGES English Malay Chinese Indonesian Clerk Comspace Corporation SB - Improved filing and record-keeping system, reducing document retrieval time by 30%. Maintained 99% accuracy in data entry, ensuring reliable and error-free records. Streamlined administrative processes, boosting office efficiency by 20%. Provided excellent customer service, resolving inquiries promptly and professionally. Consistently met tight deadlines while maintaining high-quality work standards. Processed invoices and financial transactions with zero discrepancies. Assisted in preparing detailed reports for management, contributing to informed decision-making. Collaborated with team members to ensure smooth daily operations and project success. Quickly adapted to new software and tools, supporting organizational changes effectively. Monitored and updated inventory levels, ensuring smooth supply chain operations. MARIAH WONG CUSTOMER SERVICE REPRESENTATIVE CONTACT WORK EXPERIENCE - Cashier - Comspace Corporation SB Penampang Sabah, Malaysia EXPERTISE Customer Service Excellence Conflict Resolution and Problem Solving Point-of-Sale (POS) System Proficiency Fast-Paced Workflow Management Cash Handling and Transaction Accuracy Team Collaboration and Leadership Inventory Monitoring and Reporting Upselling and Cross-Selling Techniques Time Management and Multitasking - Maintained a 95% customer satisfaction rate by providing friendly and efficient service. Processed over 200 daily transactions with 100% accuracy, reducing cash handling errors. Boosted daily sales by 15% through effective upselling and cross-selling of products. Reduced average checkout time by 20% by optimizing workflow during peak hours. Resolved customer complaints promptly, leading to improved loyalty and repeat business. Monitored stock levels and reported shortages, ensuring shelves were always well-stocked. Trained and mentored new cashiers, enhancing overall team efficiency. Identified discrepancies in cash registers and resolved issues, saving the company up to 5% in losses. Promoted in-store campaigns, contributing to a 10% increase in promotional sales. Service Crew Dwaffle SB - Consistently achieved a 90%+ satisfaction rating by providing friendly and attentive service. Improved order preparation efficiency by 20%, reducing wait times during peak hours. Collaborated with team members to handle high-volume shifts, maintaining smooth operations. Ensured compliance with hygiene and cleanliness standards, earning positive feedback during inspections. Increased upselling success rate by 15%, contributing to higher revenue. Addressed and resolved customer complaints promptly, fostering repeat business. Maintained 99% order accuracy by double-checking orders before delivery. Monitored stock levels and reported shortages, ensuring seamless daily operations. Successfully promoted seasonal menu items, boosting sales by 10% during campaigns.