Mariah Karen Fulgosino

MARIAH KAREN FULGOSINO EXECUTIVE TRAVEL COORDINATOR PERSONAL PROFILE I am a Travel Coordinator with holistic knowledge of the travel industry with years of experience in Customer Service for an airline company and travel agencies. WORK EXPERIENCE Assistant Travel Coordinator CONTACT ME AT 1980 Tramo Street Pasay City --June 25, 1996 live:.cid.ded19f2efeb469be SKILLS SUMMARY Problem Solving Skills Attention to detail Communication Skills Amadeus GDS and other tools expertise Training and Coaching Critical Thinking AWARDS RECEIVED Top QA Agent for Travelperk, Enshored Best Calibration Scores EDUCATIONAL HISTORY St. Scholastica's College Manila Bachelor of Arts in Mass Communication minor in Development Communication| 2012 - 2016 Graduated as Cum Laude Academic Scholar Road Rebel Global | September 2022 - Present Data Entry and making sure that all information about providers are accurate and updated. Research best travel options in each city based on client needs for Individuals and Groups. Negotiate the lowest rates for accommodation, ground travel, and air charters. Resolve any issues and advise the clients about the best options in each city and help educate/guide them to make the best decisions for the production. Maintain projects, and deadlines, and assist in any conflict resolution. Foster new relationships, repair damaged ones and follow up on vendor communications. Quality Analyst Enshored | March 2022 - March 2023 Evaluate team performance via regular quality audit and monitoring of metrics/targets for each program to ensure KPIs and client requirements are met. Work with team leaders and data team to create and maintain scorecard and analysis reports. Coordinate and review performance scores with team leaders to provide effective action plans based on RCA. Identify gaps in procedures, determine improvement areas and create initiatives. Business Travel Consultant Enshored | July 2021 - March 2022 Assist business clients with flight, hotel, train, and other booking concerns through chat(Lighthouse) and email(Zendesk). Make outbound calls to coordinate with service providers such as airlines, hotels, train companies and others if needed. Assist new hires and junior agents with questions regarding technical processes. Senior Customer Contact for Social Media IAS/KLM | August 2016 - March 2019 Assist KLM/Airfrance customers with their flight related concerns on Social Media through Salesforce. Manage queues in Amadeus. Prepare and facilitate refresher courses for Junior agents. Provide support to Junior agents for complicated concerns about technical processes.