Mariah Factura

MARIAH FACTURA Virtual Assistant - EDUCATION - Dynamic and detail-oriented Virtual Assistant with over 8 years of remote experience specializing in customer service (non-voice), email and chat support, sales and administrative tasks. Adept at Bachelor of Arts and Sciences in English Language and Literature thriving in remote environments with excellent problem-solving skills, Xavier Ateneo de Cagayan WORK EXPERIENCE - EXPERTISE Verbal & Written Communication Customer Service chat and email Ghost and Article Writing Lead Research Sales Podcast Production General Virtual Assistance empathy, and a commitment to delivering exceptional results. Seeking a role in a collaborative organization to leverage my expertise in creating seamless workflows and building customer satisfaction. NA- COMPANY - Remote Chat Support Specialist Monitor and moderate user-generated content to ensure compliance with platform guidelines. Ensure seamless user experiences while maintaining confidentiality and adherence to platform policies. Mazda UK - Customer Service and Appointment Setter All-around help for Mazda UK, creating and sending invoices, scheduling repairs and appointments to customers via phone call and system generated emails. Ekko DM - Remote Chat Support Specialist Enhance customer relationships by providing prompt and effective chat support. Focus on user engagement, satisfaction, and retention Transcription & Captioning LANGUAGE Ask a Walker Real Estate Writer & Lead Researcher English - C2 Advanced | Researched various articles and housing details for Mastery website & creating detailed content for Youtube Channel Tagalog Cebuano - REFERENCE WORK EXPERIENCE Jeza M. Sabuga Dawn Serra Executive Virtual Assistant All-around Virtual Assistant --- Lead research, Transcription & Captioning, Podcast Production Assistant, Social Media Manager, Customer Service (non-voice). Assisted in a weekly podcast by editing articles and audio to be uploaded on the website. Generated leads for future guest interviews on the show, created Michelle Angelica O. Gaston Clinic Manager for Maxicare Insurance -- transcripts and visual posts for inclusivity on website and social media. Also assisted in running annual summits with different organizations that focused on wellness and mental health. Bizmates - Online English Tutor Taught Japanese students (adult) English for documentation, tests, company compliance, and conversation practice. Support Your Beauty - Ghost Writer & Researcher Ghostwriter and researcher for a cosmetic and skincare blog with daily articles. Accenture Customer Service Representative, ITIL V3 Foundation Certified (2016) Customer and restoration team handling via inbound and outbound calls, emails, and chat. - MARIAH FACTURA Virtual Assistant - - REFERENCE WORK EXPERIENCE Jeza M. Sabuga Dawn Serra Executive Virtual Assistant All-around Virtual Assistant --- Lead research, Transcription & Captioning, Podcast Production Assistant, Social Media Manager, Customer Service (non-voice). Assisted in a weekly podcast by editing articles and audio to be uploaded on the website. Generated leads for future guest interviews on the show, created Michelle Angelica O. Gaston Clinic Manager for Maxicare Insurance -- transcripts and visual posts for inclusivity on website and social media. Also assisted in running annual summits with different organizations that focused on wellness and mental health. Bizmates - Online English Tutor Taught Japanese students (adult) English for documentation, tests, company compliance, and conversation practice. Support Your Beauty - Ghost Writer & Researcher Ghostwriter and researcher for a cosmetic and skincare blog with daily articles. Accenture Customer Service Representative, ITIL V3 Foundation Certified (2016) Customer and restoration team handling via inbound and outbound calls, emails, and chat. -