Mariadeth Olvida

Mariadeth Olvida Customer Success Manager  mariadeth.cecilia@g mail.com  Date of birth 10/14/1996  88 F Manalo St Brgy Concepcion Baras Rizal -  Assets Google Garage Certificate Awarded a Google Digital Marketing certificate. Certificate ID: CUG T29 RAN Verify the authenticity of this certificate at: Verify a certificate - Google Digital Garage (learndigital.withgoogle.com) About me Mariadeth Olvida grew up in her hometown in Binangonan Rizal in a family consist of six members. She had done her studies at one of the State University in Rizal where she took up Financial Management. She has been devoting her work fulltime in a Customer Service area, primarily in helping people efficiently, in a friendly manner and do her best to ensure they are satisfied. She has come to find that in life there are easy and hard ways to do things, and taking the easy way out is usually not the best. She believes that achieving goals that challenge her are the ones that give her the biggest sense of accomplishment and fulfillment. Work experience Freelance Real Estate Practitioner Since November 2017 Freelancer Manila, Philippines PRC and DHSUD license holder. As a freelance real estate agent, I sell commercial or residential property on behalf of my clients. My responsibilities include listing client homes or property for sale, showing the property to prospective buyers, and negotiating the final sale pric Customer Success Manager From January 2021 to May 2023 Delinea Western Bicutan, Taguig Philippines • Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers. • Regularly monitor customer health, and communicate results with regional sales team, support and renewals team • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders • Work closely with customer on renewal during the Customer Journey for optimal retention. • Direct relationship with sales teams to drive expansions. • Review client requests with technical support, product management and regional sales team and escalate as necessary Process Executive From December 2017 to Google Operations Center BGC, Taguig City December 2020 Philippines • Analyze campaign performance and proactively optimize to improve campaign efficiencies including ROAS, CTR, and CVR. • Manage keywords across search platforms, continually expand keyword coverage, add keyword negatives, and protect trademarked terms. • Plan and execute audience creation and segmentation, utilize bid modifiers where necessary Education Bachelor of Science in Business Administration From June 2012 to May University of Rizal System Binangonan, Calabarzon, 2014 Philippines • Undergraduate of Business Administration • Dean's Lister from 2012 - 2014