Maria Victoria Torres

MARIA VICTORIA TORRES CUSTOMER SUPPORT Graduate of Bachelor's Degree in Industrial Engineering and Certified Lean Six Sigma Yellow Belt. Professional experience engaged mostly with customer relations through different Spain St., General Trias, Cavite communication platforms. Aims to obtain a position that will - enable me to use my strong communication and organizational - skills, educational background, and ability to work well with people. EDUCATION WORK EXPERIENCE Bachelor of Science in Team Leader — Agents Only PH | June 2022 - September 2022 Industrial Engineering — Develop and guide agents in reaching the platform's goals. Provide feedback and recommendation to improve performance. Monitor calls and review data using Google Data Studio tool. Cavite State University (July 2020) Customer Support — Agents Only PH | Oct 2021 - June 2022 TRAININGS Process customer's order by phone and offering other products. Resolve queries and complaints by recommending solutions. Provide quantitative and qualitative data to the platform. Virtual Assistant — REVA Global Inc | July - Oct 2021 REVA Global Inc | Academy and Master Class Training — Valedictorian (July 2021) Support real estate investor clients in daily business operations. Research for sale properties using online applications. Track properties that is fit with the client's buying criteria. Appointment Setter — Star Partners | Nov 2020 - July 2021 Elevate Six Sigma | Yellow Belt Certification — Valedictorian (June 2020) Administrative tasks including cold calling leads from the client. Buyer and seller reach out about properties the client listed. Report to client all listed property activities. Customer Support — TaskUs | May 2019 - July 2020 SKILLS Fundamental Engineering Tools and Techniques Advance customer service Excellent verbal and writing communication Proficient in administrative applications Answer calls, chats, or email for a food delivery service app. Handle active and previous order concerns and offer solutions. Document every interaction from customer, restaurant, and rider. Fraud Representative — Capital One Phils | Feb - Apr 2019 Assist identification and investigation of fraud activities. Solve customer payment hold concerns on card. Handle escalation concerns from customers. Finance Specialist — iQor, Inc | Apr 2016 - Jan 2019 Perform payment arrangement and other billing concerns. Resolve disconnected service from past due payments. Assist customer with feedback and escalation concerns.