Maria Theresa Tayco

MARIA THERESA TAYCO CUSTOMER SUPPORT SPECIALIST/VIRTUAL ASSISTANT WEBINARS AND TRAININGS PERSONAL PROFILE Feb 2019 | Introduction to Virtual Assistance FHMOMS By MK Bertulfo I am an extremely motivated individual who works diligently and passionately for more than 15 years in the corporate environment and more than 3 years as a freelancer in the field of an online community as a Customer Support Specialist and General Virtual Assistant. My main goal is to build a well-respected and trusted with welldefined skills and knowledge in the industry of the home-base online business community which is why I kept myself abreast in the face-paced development needed in this line of work which I continually develop myself to keep on learning and enrolled in several online training webinars for me to render the best job result with the people I work with Dec 2019 | SEO Basic Search Engine Optimization & Digital Ad Campaign Ants Digital Solutions by Genesis Guevarra March 2020 | Free Webinar on Intro to Social Media Management and Marketing FHMOMS July 2020 | Virtual Assistance Technical Training Xcel Hub by Roxie Lineses Aug 2020 | MS Excel Reports and Data Analysts Training Xcel Hub by Roxie Lineses VIRTUAL ASSISTANT SKILLS EDUCATION Philippine Christian University AB - Mathematics l March 1991 - thengskie59 Data entry skills Research Multi-tasking Administrative Skills Dashboard Creation Lead Generation Process Documentation Proficient using MS Application (Word, Excel, PowerPoint) Proficient in Google Application (Google Sheet, Drive, Forms, Google Slides, Data Studio Email Management (Automated email ad campaign) Calendar Management Graphic Designing using Canva Knowledge in Bookkeeping https://www.linkedin.com/in/maria-theresa-tayco CUSTOMER SERVICE SKILLS Good English communication skills Email and live chat communication skills Quick thinking Ability to use positive language Active listening and empathetic ability Attentive and responsive to customers concern Engaging and persuasion skills WORK EXPERIENCE VIRTUAL ASSISTANT GAL 220 SERVICES PART-TIME JAN - JUL 2020 Create and design advertisement campaign for promotional training services Research for additional information either motivational or inspirational which added on the training programs to attracts attendee Created Dashboard report using Data Studio Search for possible lead using macro scrapping Created quizzes using google forms ENGLISH ONLINE TEACHER ACADSOC PART-TIME JANUARY 2020 Teaches English courses though online platform with provided teaching software and engage with lively interaction Prepares additional teaching materials using PowerPoint which helps to effectively deliver and easily understand the lessons APPOINTMENT SETTER NAB PROJECT BASE MAR - MAY 2020 Call business owners/partners to introduce and promote payment processing options which focus on the cash discount programs and set up an appointment for the Regional Sales Director Update clients information through CRM tool which is called Sales Genie and provide pertinent details which will help the Regional Sales Director for the added information which helps them what best option can be offer for clients ONLINE TRANSCRIPTIONIST QA WORLD FREELANCER MAR 2020 Listen to a recorded or live audio file and transcribe it into clear verbatim text using the basic format for transcription guideline CUSTOMER SUPPORT SPECIALIST LLC UNITED PHARMACY 2017 - 2019 Responsible in responding promptly to customers inquiries to promote good service and company image Validate and update customers accounts and record information on the order list through company's domain Engaging with customers through inbound and outbound calls for order verification, order inquiries and shipping updates Respond to customers' emails and chats regarding complaints and offer resolutions concerning issues and resolve payment disputes that they may withdraw the charged back complaints they filed with their banks Responsible in processing orders once the payment went through and ensure every details are correct to avoid unnecessary delays for delivery and reshipment. ADMINISTRATIVE ASSISTANT (PROMOTED) BROWN MADONNA PRESS, INC. 2001 - 2017 Evaluates and in-charge of monitoring employees performances to ensures efficient flow of operations in production area to reach the target quota and avoid causes of delays in delivery In-charge of documentation of job orders and secure the proper documentation of job contracts and job orders Prepares necessary material requisition needed for production operation In-charge of transcribing and filing the minutes of the meeting for company documentation for easy access of references and attend weekly meetings with other sister companies for regular updates of status and progress of operation Attend to employees cases who violates company policies and evaluate the sanctions to be imposed following the labor code ENCODER/CLERK Encodes daily transactions of vouchers for account payable from suppliers, purchases, bills payments through company's domain and likewise encodes approved job orders, invoices ensuring that the price quotation matches on the invoices issued by cost estimator Prepares payment request for suppliers and other expenses to be forward to accounting department for the issuance of check payment Handles and monitor warehouse incoming stocks CLERK/BOOKKEEPER Pasay-Filipinas Pawnshop, Inc 1993 - 2001 Oversee the daily operations to ensure the smooth flow and function of the company Prepare and provide daily, monthly and annual report as well as the cash flow which able to monitored and graph the income to compare which performed the highest and lowest sales Account all the expenses and computerized documentation of Petty Cash Funds liquidation for proper disposal and monitoring to easily check and balance sorting of expenditures. Prepares and sort auctioned items for disposal to which enable to assess for proper pricing for highest bidding In-charge of securing annual registration of business permits and licenses onto date to avoid penalties Prepares by monthly remittances of taxes and and incharge of securing annual BIR tax returns, updates of books of accounts registered which avoided open cases DATA ENCODER City Government of Makati 1992 - 1993 In-charge of monitoring the employees daily time record, scheduled leave and absences Prepares and sort data information and compiling for record purposes and references Verifies information gathered and collect the information resources for validation from researchers and ensuring the complete documentation for references Responsible in disseminating public information to every baranggay level QUALITY CONTROL ASSISTANT UNIDEN PHILS. 1991 - 1992 In-charge of monitoring of producing products passed the company standard as well as the industry standard Responsible for reporting defective raw materials and parts and the assembled products Perform routine inspection of assembled items Compiling production records to ensure accuracy and in compliance with ISO standard