Maria Teresa Antonietta Ubiadas Coronel

MA. TERESA A. U. Coronel 541B, Tuazon compound, lorenzo gonzales street, san lorenzo village, bunducan, bocaue, bulacan, PHILIPPINES - ▪ - ▪ Work Experience Customer Service Associate - Back Office Support ▪ October 2016 - February 2017 eKonflux Lazada Singapore ▪ Salustiana Tower, Makati City Accommodated, attended to customers’ concerns thru email Cancellation of orders – reasons, pushed orders for processing Outbound calls to inform customers of orders’ status Followed and completed processes to address customers’ issues. Customer Service Associate - Email Support ▪ April 2016 - August 2016 Open Access Marketing Philippines ▪ Jaka Tower, Makati City Accommodated, attended to customers’ concerns Followed and completed processes to address customers’ issues. Customers’ account modifications General information on driver’s and car’s requirements. Documents validation Customer Service Associate - Chat Support ▪ April 2015 - January 2016 Convergy's Philippines ▪ Ayala Technohub, Quezon City Accommodated, attended to customers’ concerns Followed and completed processes to address customers’ issues. Customers’ account modifications General information on promotions, phone plans, customers’ account Executive Assistant ▪ June 2014 - September 2014 ABS-CBN Broadcasting Corporation ▪ ABS-CBN Buiding, Quezon City Correspondences / communications: incoming, outgoing, composition, distribution via email or hard copy Set up, confirmation of meetings and venues Hotel reservations, flight bookings Assistance in sales presentations by collation, gathering, making Minutes of the meetings Representative of my superior to different functions / meetings Administrative duties Support to the top management Technical Support Agent ▪ December 2009 - November 2013 NCO/RMH Teleservices Incorporated ▪ ELJ Building, Quezon City Addressed customers’ queries, complaints, regarding the product via email. Verified, clarified presented facts of the problem Edified the customer and provided information for their benefit Reimbursement concerns Executive Assistant / Assistant Team Leader ▪ September 2007 - October 2009 Procter & Gamble Distributing Philippines ▪ 6750 Tower, Makati City Administrative duties: calendar, correspondences of superiors, ER reimbursements, etc. Managed all communications ( incoming and outgoing ) Business travel requirements, reservations of meeting venues and related matters. Coordinated with and assisted all departments Lent support to the staff in processing of requests. Lent support to top management. Executive Assistant to the President and CEO ▪ October 2004 - August 2007 MyPaySwitch Incorporated ▪ Security Bank Building, Makati City Administrative duties: 201 files, recruitment, clearance processing Managed all communications ( incoming and outgoing ) Travel requirements (business and personal) Setting up, reservations of meeting venues and related matters. Overseen the whole operation of the office Handled personal, restricted, confidential and business matters of my superior Coordinated with and assisted all departments and co-workers. Lent support to the managers in the top organization. Executive Assistant to the Sales Manager ▪ November 2000 - September 2004 Taisho Pharmaceuticals Philippines Incorporated ▪ Paseo de Roxas, Makati City Supervised and coordinated with the salesforce / field personnel (Area Managers and Field Operations Managers). Monitored deadlines of sales’ reports and other related matters. Handled incoming sales orders and kept track of deliveries of the company’s product, and other items that should go with the provisions. Data entry processing of expense reimbursements. Assisted in the processing of documents which were accountable to the distributors. Attended meetings in behalf of my supervisor. Took steps with regard on the “on-the-spot” problems. Gave support to the marketing department. Supported two top managers, inclusive of the President, in all facets of the office operations Executive Assistant to the Project Application Manager ▪ January 1995 - September 2000 Andersen Consulting Incorporated ▪ Makati Stock Exchange Building, Makati City Minutes of the meeting. Coordination with other departments regarding related problems and matters. Attended meetings and other functions in behalf of my boss. Accompanied my boss in her different appointments Business, personal matters of my superior Executive Secretary / Clearing Assistant ▪ September 1992 - December 1994 Citibank ▪ Citibank Tower, Makati City Entertained complaints, queries regarding problems of accountholders and kept them updated, acted on the said reproaches / inquiries and coordinated with other departments for other related matters. Sent memos thru e-mail and provided hard copies for the persons concerned. Monthly spreadsheet report on the production of the sales officers. Minutes of the meetings. Audit trail files, general ledger tickets, cheque encoding. Checkbook orders and requisitions GL entries data entry, reconciliation of figures. Research Assistant ▪ July 1987 - August 1991 Senate of the Philippines ▪ Senate Building, Manila City Assigned to monitor news Research in national libraries and maintained the unit. Interviewed people regarding their opinions on the current issues. Skills Fast learner Highly trainable Resourceful Independent, can work with minimum supervision Adept in office procedures and computer operations Flexible Education University of the Philippines April 1, 2009 ▪ Bachelor of Arts Major in Communication Arts References Mr. Zein Nedil Manager - Customer Service Lazada Singapore Incorporated (Manila Branch- Ms. Tricia Mae Langco Team Lead Open Access Marketing Incorporated- Ms. Ma. Theresa Escario Training Mentor Convergy's Philippines-