MARIA ROWENA SAN JOSE FLORES
Unit 2824 Tower D MPLACE Condominium Mother Ignacia Ave
South Triangle Quezon City
PHONE: -
E-MAIL:-
QUALIFICATIONS
I would implement all my knowledge and experience that I have gain. I can give 100% effort in my work for the betterment of the company. I am prepared to work in any given condition and I hope that the company will be open to my contributions so that I may become valued member of the organization. The discipline, determination, effective team player, strength of being quick learner, flexibility, self motivator, dedication towards the work that I have will be a good asset to the company. Qualification & Experience are important but what matters a lot is my confidence level & right attitude. I always give my best efforts. Even if fail, I know how to handle my failure & get up again.
I have a passion for my work and I will do my best to become an asset to your company.
I have what it takes to address customers’ problem and contribute to the team’s effort. At my previous work as a customer service representative I see to it I addressed and resolved their concerns respectively.
I am the best person for this job because I am a dedicated individual who is committed and determined to get the job done. You can go through my achievements to ensure the same.
I can assure you that I will be an asset to your organization.
PERSONAL BACKGROUND
Birthday: 02 October 1981
Place of Birth: Pasay City
Religion: Catholic
Citizenship: Filipino
EDUCATION- Centro Escolar University-- Mendiola, Manila
Bachelor of Arts in Mass Communication Arts- Malate Catholic School-- Malate, Manila
High school Diploma- Malate Catholic School-- Malate, Manila
Elementary Diploma
SEMINARS ATTENDED
06 January 2001 – Film Appreciation Session Venue: Auditorium, Librada Avelino Bldg.-CEU
24 July 2001 – Lecture Forum 2001 Investigative Journalism Venue: Auditorium, Librada Avelino Bldg.-CEU
14 January 2002 – Job Fair Seminar Venue: Auditorium, Librada Avelino Bldg.-CEU
27 September 2004 – American Conversational English Venue: English Laboratory -Teletech Customer Care Management
ON – THE – JOB TRAINING
04 November to 15 December 2001- DWKX FM- 103.5 K LITE- Paragon Plaza, Mandaluyong City •POSITION HELD: Production Assistant
23 January to 14 February 2002- Mindset Marketing Communications- Midland Mansion, Makati City •POSITION HELD: Production Assistant
WORK EXPERINCES
04 December 2003 to 05 March 2004 – UNIWIDE WAREHOUSE CLUB INC.- San Pedro, Laguna POSITION HELD: Administrative Assistant
Monitoring Daily Sales
Monitoring Lotus Notes
Monitoring the Fast and Slow Moving Items
Checking all the New Arrival Items if they are properly displayed
Doing Managers Report
Doing MTD, YTD and Comparative Sales per Category
Assist Manager
Updating all items that have changed price
Keeping a record of business activity in Sales, Purchases, Cash Receipts, Cash Payments and General Journals
Invoicing, maintaining cash books, financial reporting, keeping record of sales and purchases, cash receipt and cash payments
19 April 2004 to 19 September 2004 – RISCUITY ASIA – Makati City POSITION HELD: Finance Analyst
Hard bound collections
Analyzing finances
Monitoring daily collections for Bank of America, Balleys and Cash America
One of the Top Performer in Collection
Handled both INBOUND and OUTBOUND CALLS
27 September 2004 to 27March 2005 – TELETECH CUSTOMER MANAGEMENT INC. – Pasay City POSITION HELD: Customer Service / Collection Agent (Inbound and Outbound)
Answering queries about their mortgages, loans, credit cards and even their credit scores
Collecting Debts and making payment arrangement on how they can settle their debts
Receiving comments, suggestions, and even complaints that they have on to their account
Top QA Performer
Top Performer for Collections
Accepting calls and processed all the queries and requests on customers’ accounts which are based in U.S.
27 August 2005 to 17 May 2007- TELETECH CUSTOMER MANAGEMENT INC. – Pasay City POSITION HELD: Customer Service / Provider Service Advisor (Blue Shield of California-NASCO/Claims/Eligibility and Benefits)
Receiving phone Calls from Californian providers as well as out of state providers inquiring for their claim status, eligibility and benefits for their patient
Analyzing claims that was unpaid due to denied diagnosis of the procedure performed to the patients
Processing denied claims for possible adjustment
Receiving comments, suggestions and even complaints that they have on to their claims
Top QA Performer
Handled inbound call with regards to the accounts of the providers based in U.S.
03 May 2007 to 02 February 2012- 24/7 CUSTOMER PHILIPPINES. – Makati City POSITION HELD: Customer Service Representative/ Team Leader OPTUS Account (Telecommunications)
Handled both inbound and outbound
Activating services for mobile and Optus Wireless Broadband
Blocking/Barring services for mobile and Optus Wireless Broadband
Reactivating Services
Payment Arrangement and Extensions
Taking payment over the phone
Setting up Direct Debit for the customer
Responding to customer complaints and services
Checking customers accounts and services available to their mobile
Changing Billable address
Changing rate plans
Upselling
Bill Explanation
Bill Adjustment
Bill Credit
Top Customer Service Representative
01 May 2012 to 10 November 2012- VIRTUAL COWORKER – Admin Assistant (Home-based)
• Perform Admin related functions such as but not limited to;
- Documentations
- Reformat and repurpose documents as instructed
- Develop and maintain database for Marketing purposes
- Conduct online research regarding competitors - cost/charges of similar trainings
- Understand the business and how it works and how you can contribute more
- Prepare reports via spreadsheets (Excel)
15 November 2012 to 15 November 2013- FANCIED- Full Time Customer Service Assistant (Home Based) • Responsible for customer service and replying to customers' feedback
• Informing the technical team if customers complain of technical issues with the app
• Manage the admin system of the web platform
• Make sure photos and content uploaded by users are to company policy and standards
• Each week you will report to the team all the activity you are finding on the platform and how they can improve the system based on customers' feedback.
• Generate a report on the activities on the app from Google platform and deliver to the CEO daily
01 December 2013 to 10 July 2014 – EMCORP GROUP- Full Time Administrative Assistant (Email and Phone home based)
• Responsible for the tasks and responsibilities to support clients in National and International locations.
• Invoicing clients
• Monitoring training session
• Plotting training session on the Google calendar
• Uploading and encoding attendance sheets in the system
01 May 2012 to Present - Full Time Duty Manager (Email and Phone home based)
• Manage emails daily, and become the face or frontline support of the business
• RECRUITNG and HIRING qualified crews
• Provide utmost Customer Service support either by email or by calls
• Prepare basic invoices, schedule service calls, and develop a good understanding of how to run the business
• May take and make phone calls when necessary
• Coordinate schedules and customer queries with other personnel in the Australian office
• Provide reports as scheduled and instructed
• Perform other admin tasks as assigned
• Calling crews and clients just to make sure everything is working ok
• Do ASAP work send out
• Approving Maps
• Approving time sheets for the crew
• Notifying clients if there are changes made on the booking
• Doing invoices for the clients
BASIC KNOWLEDGE ON BOOKKEEPING DUTIES AND RESPONSIBILITIES
As a bookkeeper the central role is to maintain financial records for a company or organization. To do the job effectively, you must have detail-oriented skills that allow you to keep up with company expenditures and income. Prepares financial reports by collecting, analyzing and summarizing account information and trends
Receipts, reports and financial documents must be kept on file so there's an explanation for every financial transaction. As a bookkeeper, you'll have a steady work flow so you must keep up with administrative tasks, so you don't get behind on financial obligations, accounting demands or paperwork requirements.
The creation of financial transactions includes posting information to accounting journals from such source documents as invoices to customers, cash receipts, and supplier invoices.
Principal Accountabilities:
Purchase supplies and equipment as authorized by management
Monitor office supply levels and reorder as necessary
Tag and monitor fixed assets
Pay supplier invoices in a timely manner
Take all reasonable discounts on supplier invoices
Pay any debt as it comes due for payment
Monitor debt levels and compliance with debt covenants
Issue invoices to customers
Ensure that receivables are collected promptly
Record cash receipts and make bank deposits
Conduct a monthly reconciliation of every bank account
Conduct periodic reconciliations of all accounts to ensure their accuracy
Maintain the petty cash fund
Issue financial statements
Provide information to the external accountant who creates the company’s financial statements
Maintain an orderly accounting filing system
Maintain the annual budget
Process payroll in a timely manner
Provide clerical and administrative support to management as requested
REFERENCES:
Available Upon Request
