Maria Rowena S Flores

I have been working in a call center industry for almost 10 years and 4 years working online, handled both inbound and outbound calls and been to different accounts like
*directory assistance
*telecommunications-answering phone calls and inquiries
-discussing new rate plans
-changing plans for customers
-re-contracting customers account
-do billing explanations
-do billing investigations
-accepting payment
-barring and reconnecting services
-process new connections for internet broadband and mobile
-changing customers billable address
-setting customer direct debit for their accounts
-linking account to internet for them to view their bills online,making payment and make necessary changes on their account

-providing good customer satisfaction in handling their inquiries and suggestions and even complaints
-don't easily get stress
-can work under pressure and with minimum supervision

I always see to it that my clients are satisfied on all their concerns and that I exceeded their expectations. I don't easily get stressed for I always put myself on their shoe for me to understand their shortcomings.

I would implement all my knowledge and experience that I have gain. I can give 100% effort in my work for the betterment of the company. I am prepared to work in any given condition and I hope that the company will be open to my contributions so that I may become valued member of the organization. I could either be a part of a team or hopefully lead to a team to accomplished a well balance and continues growth for the company. The discipline, determination, effective team player, strength of being quick learner, flexibility, self motivator, dedication towards the work that I have will be a good asset to the company. Qualification & Experience are important but what matters a lot is my confidence level & right attitude. I always give my best efforts. Even if fail, I know how to handle my failure & get up again.

I have a passion for my work and I will do my best to become an asset to your company.

I have what it takes to address customer problems and contribute to the team’s effort. My previous experiences as a customer service representative I see to it that I addressed and resolved all their concerns respectively.

I am the best person for this job because I am a dedicated individual who is committed and determined to get the job done. You can go through my achievements to ensure the same.

I can assure you that I will be an asset to your organization.