Maria Paula Ortega

MARIA PAULA ORTEGA SALES/CSR/EA ABOUT MYSELF Dedicated Customer Service Representative with a robust background in both customer service and sales, spanning 6 years. Possessing 2 years of specialized experience in MY CONTACT sales, I am adept at project and time management, Phone and proven multitasking abilities. My unwavering - commitment lies in fostering professional client Email relationships to enhance profitability and drive business - Address Blk 2 Lot 7 Piña St. Verdant Acres Subd. Pamplona Tres, Las Piñas City EXPERTISE Sales Customer service boasting extensive knowledge in customer service/sales outcomes. EXPERIENCE Freelance Sales Representative Cold-calling Oct 2022 – Present Technical Support • Conduct outbound cold calls to prospect clients, Social Media focusing on generating qualified leads and closing Management sales independently. Graphic design REFERENCES Mary Grace Biagtan, Inspiro Operations Manager- Rommel Garcia Jr, Quantrics Quality Analyst- Probe CX Sales Representative Mar 2022 - Oct 2022 • Handled both inbound and outbound calls for a major Australian car rental company. • Assisted customers in making, modifying, and canceling reservations while upselling insurance and upgrade options. EXPERIENCE • Provided real-time support for vehicle pickup/dropoff issues, billing concerns, and membership inquiries. Inspiro Sales Representative Jun 2021 - Dec 2021 MY CONTACT • Responded to inbound calls from U.S. customers Phone client needs with appropriate bundle offers while - Email- Address interested in TV and internet packages. • Matched ensuring compliance with promotional terms. • Overcame objections through detailed product knowledge and persuasive communication. Blk 2 Lot 7 Piña St. Verdant Acres Subd. Pamplona Tres, Las Piñas City Cognizant, Pasig City EXPERTISE Nov 2020 - May 2021 Customer service representative Sales • Supported U.S.-based clients with account inquiries, Customer service trade histories, and platform navigation related to Technical Support stock investments. Social Media • Ensured compliance with financial data Management Graphic design REFERENCES Mary Grace Biagtan, Inspiro Operations Manager- Rommel Garcia Jr, Quantrics Quality Analyst- confidentiality while verifying client identity and assisting with secure access. Teledirect, Pasig City Customer service representative Aug 2019- Sept 2020 • Assisted users of a major global streaming platform with billing issues, subscription inquiries, and content troubleshooting. • Guided customers in resolving playback, login, and device-related problems efficiently. EXPERIENCE Concentrix, Shaw, Mandaluyong City Technical support representative Oct 2018- May 2019 • Provided dual support: handling both general customer inquiries and technical troubleshooting for a cloudbased accounting software. • Assisted users with setup, subscription management, and syncing of bank MY CONTACT Phone - Email- Address Blk 2 Lot 7 Piña St. Verdant Acres Subd. Pamplona Tres, Las Piñas City EXPERTISE Sales accounts or financial reports. 24-7 Intouch, Cubao, Quezon City Customer service representative Jun 2016 - Oct 2018 • Supported guests and hosts using a major international homestay and travel platform. • Resolved booking disputes, refund requests, and listing problems through calm, solution-focused communication. • Acted as a mediator between parties to de-escalate sensitive issues and ensure safety protocols were followed. Customer service Technical Support Social Media Management Graphic design REFERENCES Mary Grace Biagtan, Inspiro Operations Manager- Rommel Garcia Jr, Quantrics Quality Analyst- EDUCATION- San Mateo Municipal College Bachelor of Arts in English