Maria Paula Ortega

With a strong foundation in both sales and the business process outsourcing (BPO) industry, I bring over a decade of professional experience that reflects resilience, adaptability, and a consistent drive for results. For the past three years, I have dedicated myself to sales, where I honed my ability to connect with customers, understand their unique needs, and provide tailored solutions that not only meet but exceed expectations. My role has allowed me to develop critical skills in prospecting, negotiations, client relationship management, and closing deals—skills that directly translate into driving measurable growth for any organization.

Prior to my career in sales, I spent seven years in the BPO sector, where I cultivated a strong background in customer service, account management, and operations. In this fast-paced and highly competitive environment, I gained the ability to work under pressure while maintaining professionalism and empathy. I learned the value of clear communication, active listening, and problem-solving—qualities that have proven invaluable in every stage of my career. Working with diverse teams and clients from around the world also gave me cultural awareness, patience, and the ability to adapt my approach depending on the audience I’m serving.

What truly sets me apart is the balance of skills I bring from both industries. My BPO background trained me to prioritize customer satisfaction and operational efficiency, while my sales experience sharpened my focus on growth, performance, and exceeding targets. Together, these experiences have shaped me into a professional who not only delivers results but also builds lasting client relationships.

I am motivated by challenges and take pride in being resourceful and proactive in finding solutions. Whether it’s turning a dissatisfied customer into a loyal advocate, or converting a hesitant lead into a valued client, I approach every interaction with a combination of strategy, empathy, and persistence. I also value collaboration and thrive in team environments where everyone works toward common goals, but I am equally confident in working independently and taking ownership of responsibilities.

Looking ahead, I see myself continuously growing in roles that allow me to leverage both my sales expertise and my customer service foundation. I aim to contribute to organizations that value integrity, performance, and innovation, while also providing opportunities for personal and professional development.