Maria Luisita Villarino

MARIA LUISITA VILLARINO VIRTUAL ASSISTANT /CSR PERSONAL PROFILE WORK HISTORY I am an experienced Customer Service Representative and ESL Teacher a Real Estate Appointment Setter with a verifiable track IKUSEI ONLINE TUTORIAL CENTER record of resolving complex issues quickly and gaining customer loyalty and great in providing excellent customer experience. I also teach english to Japanese students and admin task such as peer coaching and developmental skills training. HIGHLIGHTED SKILLS - Conflict Resolution - Excellent Communication Skills JAN 2019 TO FEBRUARY 202 0 -TEACH JAPANESE STUDENTS AGES 8 TO 17 -EVALUATES STUDENT AFTER EACH CLASS -OFFICE BASED SETTING -COORDINATES WITH TEAM LEAD REGARDING PROGRESS -COACHING PEERS FOR BETTER PRACTICES AND DEVELOPMENTAL SKILLS Virtual Assistant/Appointment Setter 5CVAS /REVPRO/Triple K FEB 2019 TO JAN 2020 - Computer Literate - Service and Support - Strong Work Ethic - Great Attention to Detail -ESTABLISH RELATIONSHIP WITH QUALIFIED LEADS -SET UP APPOINTMENTS TO VIEW OR LIST PROPERTIES FOR SALE -ADMINISTRATIVE TASKS SUCH AS DATA ENTRY, REPORTING AND INVOICE CREATION. -NIGHT SHIFT / US EST CONTACT INFORMATION Cell: - Home: - Email:- Customer Service Representative B2B AMERICAN EXPRESS 2018 TO 2019 Address: General Trias, Cavite - HANDLES BUSINESS TO BUSINESS ACCOUNTS WITH STELLAR CUSTOMER SERVICE RATINGS - FILING AND PROVIDING STATUS REGARDING DISPUTES/BILLING INQURIES PREVIOUS EDUCATION Adamson University BA IN BUSINESS ADMINISTRATION 1980 - 1984 - WORKS WITH EMPLOYEES DATA REPORTING AND COMPANIES ADHOCS Application Manager CAPITAL ONE COPPSC 2014 TO 2018 -HANDLES CREDIT CARD APPLICATION Union High School of Manila-PCU HIGH SCHOOL DIPLOMA, CLASS OF 1980 - ADDRESSED CUSTOMER SERVICE INQUIRIES AND APPLICATION STATUS IN A TIMELY FASHION - ACHIEVED A CUSTOMER SATISFACTION RATING OF 98% - PROVIDED INPUT IN IMPROVING INTERNAL PROCESSES 1974 - 1980 MY REFERENCES Annabel Servando Triple K VA team- Christian Alba American Express- Joan Grace Manito Capital One COPSSC- Rhonell Illut Ikuei Online Tutorial Center-