MA. LOURDES A. JOVEN
“Lou”
JOB OBJECTIVE
Seek Home Based Job.
EDUCATION
Master of Arts in Education major in Special Education
April 2002-August 2009
St. Joseph’s College, Q.C.
Bachelor of Science in Psychology
March 1985
St. Paul College, Q.C.
Work Experience:
Virtual Assistant for a Live Event Company
● I do research on venues that the company needs and find the best deals for the need of the
client.
● Research on items needed for each client (Chinese lantern, inflatable letters, candle
holders, mirror ball, etc).
● I made spreadsheets for each specific item if needed with prices and sources..
● Follow-ups on shipping and tracking of the same.
● Sorting of job applicant’s resumes and I made spreadsheets based on the criteria of the
client.
● Phone interview of qualified candidates.
● Travel arrangements for Italy Tour of the client, booking and I made reservations for
their hotel and restaurant needs, babysitter, services provided by the hotel for their
pick-up.
● Assists the Founder, Operations Manager and other Personnel in Admin Tasks.
● Outsourcing of White board video designer if needed.
● Created and edited documents in Wondershare PDFelement.
Ad Hoc Tasks for Part-time Clients
● I made and documented Standard Operational Procedures.
● I edited contents made by another content writer and chose an image from Unsplash,
posted them and programmed the date and time for the other Blogs to be posted.
Project Manager /Virtual Assistant/Go-to person
Manage a team of VA’s, web developers, content writers, and logo designers. I task out and
make sure that everybody is right on track with the project I also did a lot of research, schedules
and attends meetings with the team, review of CRM, travel planning, posting of job ads,
shortlisting, interview and hiring of applicants, onboarding of new hires, payroll of staff in
Upwork, rating and making a comment in Upwork, article review, simple logo and ebook design
in Canva, transfer of CRM from Asana to Bitrix and other tasks the client feels the need to assign
to me.
Proficient in the English language both written and verbal.
Tools and Softwares I am adept in using:
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Asana
Freshdesk
Zendesk
Zoom
Trello
Bitrix
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Canva
Google Drive
Google Docs
Google Map
Google Spreadsheet
Google Drawing
Dropbox
Glip
RingCentral
Slack
Quip
Booking.com
Airbnb
Guesty
Fantasticstay
Hootsuite
Wix
Weebly
WordPress
Telus International
CSR Email Support
Account: Uber
Tier 1 Support for Drivers in all the U.S. States. Responding to emails concerning referral fees,
new promos, new fare rates, fare adjustment, app glitch, inspection office, repair of their phones,
basic troubleshooting, and some other concern. We used Zendesk as one of our tools.
Sitel
CSR
Customer Support Representative responding to calls regarding membership issues, tracking of
orders, follow up on orders, return and exchange of orders, refund, new releases, new promos,
and all other concerns.
Special Kids Center
Owner
January 2008 - August 2009
Manages the Center and its staff. Provides tutorial lessons to children with special needs. Makes
a psychoeducational assessment, Individual Educational Plan Home/School Bound Programs,
Behavior Modification is included in the programs.
Keys School
Shadow Teacher
February 2007 - November 2007
Gives Behavior Intervention/modification to Children with Autism. Makes their IEP.Meets with
parents and regular teachers, school administrators regarding his priority needs.
Saudi Arabia Position
Shadow teacher/Coach
February 2006 - February 2007
Work with a 4-year-old child with Autism in and out of school. Made his IEP.Meets with regular
teacher and Speech Therapist regarding his priority needs. Gives suggestions to family members
to help in his behavior therapy.
St .Johns Wort Montessori
Special Education Consultant/Teacher
June 2001 - Feb 2006
Consulted on matters regarding the assessment of children with special needs and gives
recommendations on how these children can be helped (methods of teaching and strategies) or
tips on how to handle these kids. Gives private tutor to children when needed.
St.Dymphna Learning Center
Special Education Teacher
June 1996- March 2001
Teach children with different special needs. Makes an individual educational and
psychoeducational plans for each student. Plans group activities for the students to promote
socialization.
Prepares progress reports for each student.
Office of the City Accountant, Manila City Hall
Administrative Officer IV-
Assist the head of the department in all administrative jobs. Checks and approves the application
for leave of absence/vacation leave. Keeps records of employee records/violation of office rules
and regulations
D.I. Security & General Services, Inc.
Personnel Officer-
Interviews applicants for security personnel and office personnel. Administers I.Q. test and
psychological test. Scores and interpret I.Q. test and psychological test. Recruits and placement
of security personnel. Formulates tests according to the needs of the company. Counsels security
personnel. Assists the director in conducting conferences and meeting with the security officers
Rempson Supermarket & Department Store
Branch Supervisor-
Coordinates with food-related companies regarding delivery and supply. Supervises personnel in
selling areas and warehouses. Coordinates with owners regarding concerns of employees.
Collects sales at the end of the day. Do other administrative and personnel-related jobs
REFERENCE
Available upon request
Ma. Lourdes Joven – Resume Page 1 of 5
