Maria Lourdes Joven

I am Maria Lourdes Angeles Joven Special Education Teacher turned freelancer. I graduated with a Bachelor of Science major in Psychology. I had a Virtual Assistant Job with my first client who promoted me into his COO, Project Manager/Go-to person/VA role with the following duties and responsibilities:

• I task out to the other VA's, logo designers, web developers, content writers and make sure they are on track with the projects.
• Schedule and attend meetings
• travel planning
• Payroll
• Post job ads, shortlist, interview, hire and was in-charge of onboarding of new hires.
• Basic logo, social media post creation, ebook design in Canva
• Purchasing of tools using the client's cc
• Internet Research
• Sourcing of manufacturers in Alibaba
• Article and apps review
• Sorting of job applications/resumes.
• Connecting in LinkedIn using the client's profile.
• Data entry
• Research of venues to use. Research of travel itineraries/boat chartering.
• Recommend what tools, apps can be used for the company
• Gives suggestions regarding anything and everything that might help the company

I am proficient in the English language both written and verbal. I recently took an English Level Test where I got a score equivalent to an IELTS band score of 9 or 120 at TOEFL iBT.

I had a callcenter job experience as Email Support Representative for Uber in Telus International and I received recognition 2 times for the one year and 2 months I stayed on the job as TOP CSAT Driver among hundreds of agents.

I am an advocate for people with special educational needs. I have a son with Down Syndrome who inspires me to be the best that I can be.

Tools I am adept using:

• Canva
• Zendesk
• Google Drive
• Google Docs
• Google Sheets
• Google Map
• Freshdesk
• Bitrix24
• Asana
• Trello
• Quip
• Slack
• Skype
• Zoom
• Calendly
• Google Calendar
• Google Drawing
• Guesty
• Fantasticstay
• Airbnb
• Booking.com