Maria Kimberly Frias

Maria Kimberly Frias 20 Ausmolo Compound, Ilaya St. Buting, Pasig City Mobile: - / - Email Address:-/- Objectives: To obtain a position that will enable me to use my organizational skills, educational background and ability to work well with people. To secure a position that will lead to a lasting working relationship. Skills: Can adapt to ever-changing situations, work with minimum supervision and perform under pressure. Confident, hard-working employee who is committed to achieving excellence. Have good communication skills, both oral and written, in English and Filipino Work Experience: Cardinal Health International Philippines – IT Analyst Feb 2020 – Present Provides technical support to the organizations internal / external users of computer applications and hardware. Answers questions regarding system procedures, online transactions, systems status and downtime procedures. Serves as a liaison between customer / client and IT to resolve business issues related to technologies. Collaborates with network services, software systems engineering and / or applications development in order to restore service and / or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems. Manages user access rights. ADP – Implementation Consultant Sept 2019 – Feb 2020 Manages the General Ledger Interface mapping and configuration for new and existing U.S based payroll clients. (Business to Business) Responsible for the analysis of client’s chart of accounts, mapping requirements, configuration of the application and the successful file output based on client needs. Completes complex ADP GL projects as assigned, utilizing defined team processes, tools, and deliverables to implement functional design solutions for various implementation tasks. Takes lead on company structure discussions to ensure client’s GL, payroll time and attendance reporting requirements are all met. Determines required flow of data and impact to all systems. Cognizant Technology Solutions – Senior Process Executive (I.T Helpdesk) August 2017 – September 2019 IT Helpdesk for Dunkin Donuts and Baskin Robbins U.S Provides technical support to Managers, Technicians and Franchisees in fixing any problems related to hardware and software Assists in all back-office issues such as time keeping, inventory and schedules. Convergys Philippines – Technical Support Representative July 2015 - May 2017 Has an understanding on how ADSL works. Answer and respond to customer’s calls relating to their technical issue. Resolve product or service problems by clarifying customers’ complaints and determine the cause of the problem Identify and assess customer’s needs to achieve satisfaction. IAngel Learning Center – Teacher February 2014 – April 2015 Assists Special Children with needs Performed Admin Tasks — Encoding/Documents Grades and the expenses of the IAngel Learning Center using Microsoft Excel, Answers inquiries of Parents/Guardians. Help students to understand different subjects as a Tutor. Health Care Management and Ostrander Insurance – Data Encoder March 2013 – December 2013 Assists Manager to encode all files using Microsoft Word in a detailed and organized manner. ADS (Automatic Dialer System) – Record Analyzer October 2012 – March 2013 Evaluates the status of calls by listening to recorded calls Encodes the status of the calls using their provided tool. Educational Qualification College:- Far Eastern University (Manila) Bachelor of Elementary Education Major in Special Education - Emilio Aguinaldo College (Manila) Bachelor of Science in Occupational Therapy