Maria Kimberly Frias

I’m an IT Analyst for 6 years now. Below are some of my tasks as an IT analyst:

Provides technical support to the organizations internal / external users of computer applications and hardware.

• Answers questions regarding system procedures, online transactions, systems status and downtime procedures.

• Serves as a liaison between customer / client and IT to resolve business issues related to technologies.

• Collaborates with network services, software systems engineering and / or applications development in order torestore service and / or identify problems.

• Maintains a troubleshooting tracking log ensuring timely resolution of problems.

• Manages user access rights.